Venom Kumar

I am a dedicated and results-driven professional with a passion for delivering exceptional service and building positive customer relationships. With over 2 years of experience in analytical skills and international voice, chat, and email processes, I have consistently provided timely and effective support to customers. My strong communication skills, empathy, and problem-solving abilities have contributed to high customer satisfaction rates.

In my recent role as an Associate Customer Service Associate in Bengaluru, I provided multilingual support to a diverse customer base, demonstrating cultural sensitivity and understanding. I implemented proactive measures to reduce average call handling time without compromising service quality. Additionally, I have experience as a Software Engineer at Mu Sigma, where I conducted code reviews, wrote unit tests, and assisted in database design and management using MySQL, enhancing data retrieval speeds.