Ahmad Affan
@ahmadaffan2
I resolve technical issues and deliver customer-first IT support across helpdesk, account access, and incident management.
IndiaWhat I'm looking for
I've delivered first- and second-level IT support at GlobalLogic Technologies, resolving incidents and service requests across hardware, software, mobile platforms, and user access.
I led resolution of complex technical problems with networking and server teams, conducted root cause analysis to reduce recurring incidents, and supported software upgrades and hardware refreshes. I also mentored junior analysts, maintained asset inventory, and helped ensure security and access-control compliance.
At Amazon.com, I supported sellers and customers through email, chat, and phone, handling onboarding, account management, order issues, password resets, and locked accounts. I maintain accurate reporting and ticket documentation while bringing a customer-first mindset to high-volume support environments.
Experience
Work history, roles, and key accomplishments
Cloud Kitchen Owner
Self Employed
Apr 2025 - May 2026 (1 year 1 month)
Ran dark store and cloud kitchen for Swiggy and Zomato clients and streamlined the process of packaged food delivery. Delivered email, chat, and phone support to delivery agents and maintained the invoice process for the delivery agents.
Delivered email, chat, and phone support to address seller concerns, ensuring a seamless onboarding and account management experience. Maintained accuracy in reporting, data analysis, and performance tracking to enhance decision-making.
Provided first and second-level support, including onsite and online assistance, for incidents and service requests logged as tickets assigned to Zendesk and the Desktop Team. Led incident resolution efforts for complex technical problems, coordinating with networking and server teams.
Delivered day-to-day support to end users across hardware, software, and mobile platforms. Performed installations and configurations of operating systems and business-critical applications.
Education
Degrees, certifications, and relevant coursework
NIIT Ltd.
Post Graduate Diploma, Electronics and Communications
2016 - 2018
Grade: CGPA: 80
Completed a Post Graduate Diploma in Electronics and Communications, achieving a CGPA of 80.
University of Delhi
Bachelor of Arts, Arts
2013 - 2016
Grade: CGPA: 54
Pursued a Bachelor of Arts degree, achieving a CGPA of 54.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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