Isaiah Rodriguez

As a Customer Success Manager, I focus on enhancing supply chain efficiency and reducing waste. I achieved a 97.9% customer satisfaction rating and maintained a $750K book of business with a 90% retention rate. I streamline onboarding processes and lead cross-departmental communication to drive client initiatives.

In my role at Skillsoft, I managed a $2M book of business with a 98% retention rate. I collaborated with clients to enhance onboarding and development, and I was a top performer in NPS surveys. I also supported the international team by building training resources and facilitating sessions.

As an Inside Sales Rep, I coordinated sales efforts and generated leads through various channels. I achieved 140% growth in license renewals and converted over 85% of leads into sales calls, significantly contributing to the company's revenue.

In my role at Spear Education, I managed a book of over 700 clients, generating $4M in annual revenue. I achieved over 80% retention and contributed to a 600% increase in recurring business. I coached Customer Success Managers on best practices for account management.