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IR@isaiahrodriguez
Experienced Customer Success Manager with a focus on SaaS solutions.
United StatesI am an experienced Customer Success Manager with over 10 years in the SaaS industry, specializing in customer engagement, impact, and retention. My track record includes achieving high retention rates and fostering strong customer relationships that lead to positive NPS scores and significant account growth. As a top performer, I have successfully led cross-functional efforts, driving a remarkable 140% growth in software renewal and overseeing an 85% conversion rate of leads.
Currently, I work at Crisp Inc., where I focus on enhancing supply chain efficiency while minimizing global waste. I have maintained a 97.9% customer satisfaction rating and manage a $750K book of business with a 90% retention rate. My commitment to results and collaboration has allowed me to streamline onboarding processes, improving time to value by 30%. I thrive on building strong client relationships and ensuring their success through effective communication and strategic initiatives.
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Work history, roles, and key accomplishments
Crisp Inc.
Jan 2024 - Present (1 year 10 months)
As a Customer Success Manager, I focus on enhancing supply chain efficiency and reducing waste. I achieved a 97.9% customer satisfaction rating and maintained a $750K book of business with a 90% retention rate. I streamline onboarding processes and lead cross-departmental communication to drive client initiatives.
Skillsoft
Jan 2020 - Jan 2024 (4 years)
In my role at Skillsoft, I managed a $2M book of business with a 98% retention rate. I collaborated with clients to enhance onboarding and development, and I was a top performer in NPS surveys. I also supported the international team by building training resources and facilitating sessions.
Isos Technology
Jan 2018 - Feb 2020 (2 years 1 month)
As an Inside Sales Rep, I coordinated sales efforts and generated leads through various channels. I achieved 140% growth in license renewals and converted over 85% of leads into sales calls, significantly contributing to the company's revenue.
Spear Education
Feb 2014 - May 2018 (4 years 3 months)
In my role at Spear Education, I managed a book of over 700 clients, generating $4M in annual revenue. I achieved over 80% retention and contributed to a 600% increase in recurring business. I coached Customer Success Managers on best practices for account management.
Degrees, certifications, and relevant coursework
AUBachelor of Science, Biblical Studies
Software and tools used professionally
United StatesYou can contact Isaiah and 90k+ other talented remote workers on Himalayas.
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