Susan Igwe
@susanigwe
I am a customer engagement professional skilled in lead generation, CRM, and client relationship building.
What I'm looking for
I am a highly motivated customer engagement professional with a strong foundation in lead generation, digital communication, and client relationship building. I am trained in CRM tools like HubSpot and Salesforce and bring resilience and strategic thinking to every sales interaction.
At Venny Tech (Salesforce & Lead Generation Support, 2023–2024) I identified and qualified potential customers through digital research, social media, and inbound inquiries. I conducted personalized outreach via email and chat, created lead lists and follow-up schedules, and maintained detailed CRM records to track engagement and update lead status.
As a Customer Service Representative at Praden Support (2024–2025) I acted as the first point of contact across digital platforms, handling inquiries, order tracking, and issue resolution while maintaining a calm, empathetic tone. I documented interactions, balanced multiple chats and emails, produced client reports, and built rapport that led to positive reviews and repeat business.
I hold a degree in English and formal customer service training; I also completed an Email Marketing course through HP LIFE. I am disciplined in remote work, comfortable with CRM-driven pipelines, and eager to apply my objection-handling and reporting skills to help teams grow revenue and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Praden Support
Jan 2024 - Jan 2025 (1 year)
Served as first point of contact across digital platforms, handling inquiries, order tracking, and issue resolution while documenting interactions in CRM/spreadsheets to ensure timely follow-up and maintain service-level expectations.
Salesforce & Lead Generation Support
Venny Tech
Jan 2023 - Jan 2024 (1 year)
Identified and qualified potential customers through digital research and personalized email/chat outreach, building lead lists and detailed CRM records to improve pipeline organization and follow-up cadence.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts, English and Literary Studies
Bachelor of Arts in English and Literary Studies from the University of Uyo, completed in 2024.
University of Uyo
Diploma in English, English
Completed a Diploma in English at the University of Uyo in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Susan ?
You can contact Susan and 90k+ other talented remote workers on Himalayas.
Message SusanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
