Himalayas logo
SI
Open to opportunities

Susan Igwe

@susanigwe

I am a customer engagement professional skilled in lead generation, CRM, and client relationship building.

Nigeria
Message

What I'm looking for

I seek a remote-friendly customer engagement role where I can build pipelines, use HubSpot/Salesforce, qualify leads, and grow within a collaborative team that values clear communication and continuous learning.

I am a highly motivated customer engagement professional with a strong foundation in lead generation, digital communication, and client relationship building. I am trained in CRM tools like HubSpot and Salesforce and bring resilience and strategic thinking to every sales interaction.

At Venny Tech (Salesforce & Lead Generation Support, 2023–2024) I identified and qualified potential customers through digital research, social media, and inbound inquiries. I conducted personalized outreach via email and chat, created lead lists and follow-up schedules, and maintained detailed CRM records to track engagement and update lead status.

As a Customer Service Representative at Praden Support (2024–2025) I acted as the first point of contact across digital platforms, handling inquiries, order tracking, and issue resolution while maintaining a calm, empathetic tone. I documented interactions, balanced multiple chats and emails, produced client reports, and built rapport that led to positive reviews and repeat business.

I hold a degree in English and formal customer service training; I also completed an Email Marketing course through HP LIFE. I am disciplined in remote work, comfortable with CRM-driven pipelines, and eager to apply my objection-handling and reporting skills to help teams grow revenue and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Uyo logoUU

University of Uyo

Bachelor of Arts, English and Literary Studies

Bachelor of Arts in English and Literary Studies from the University of Uyo, completed in 2024.

University of Uyo logoUU

University of Uyo

Diploma in English, English

Completed a Diploma in English at the University of Uyo in 2020.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Susan Igwe - Customer Service Representative - Praden Support | Himalayas