Susan Igwe

I am a highly motivated customer engagement professional with a strong foundation in lead generation, digital communication, and client relationship building. I am trained in CRM tools like HubSpot and Salesforce and bring resilience and strategic thinking to every sales interaction.

At Venny Tech (Salesforce & Lead Generation Support, 2023–2024) I identified and qualified potential customers through digital research, social media, and inbound inquiries. I conducted personalized outreach via email and chat, created lead lists and follow-up schedules, and maintained detailed CRM records to track engagement and update lead status.

As a Customer Service Representative at Praden Support (2024–2025) I acted as the first point of contact across digital platforms, handling inquiries, order tracking, and issue resolution while maintaining a calm, empathetic tone. I documented interactions, balanced multiple chats and emails, produced client reports, and built rapport that led to positive reviews and repeat business.

I hold a degree in English and formal customer service training; I also completed an Email Marketing course through HP LIFE. I am disciplined in remote work, comfortable with CRM-driven pipelines, and eager to apply my objection-handling and reporting skills to help teams grow revenue and customer satisfaction.