Mercy Abah

I am a dynamic customer support, sales, and marketing professional with over six years of experience delivering top-tier client service and driving business growth. I combine empathy and strategy to resolve customer issues and nurture long-term relationships.

I excel in remote work settings and use CRM and collaboration platforms such as HubSpot, Zendesk, Mailchimp, Apollo.io, Slack, Loom, and Google Chat to manage tickets, nurture leads, and coordinate teams. My background includes building FAQs, self-service resources, and performance reports to improve customer experience.

In recent roles I have run outbound and inbound sales campaigns, executed digital marketing across Facebook, Instagram, LinkedIn, and email platforms, and monitored KPIs using Excel and Google Analytics. I have a track record of increasing conversions through targeted lead generation and upselling.

I hold a B.Sc. in Social Studies and certifications in Digital Marketing, Virtual Assistance, and CRM tools. I bring strong communication, problem-solving, time management, and collaboration skills to roles focused on customer success and revenue growth.