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Deborah Okelezoh

@deborahokelezoh

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Customer Support Specialist at Shield Enterprise, coordinating prospecting and tracking CRM data for 2,500+ customers.

Nigeria

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At Shield Enterprise, I coordinated daily outbound prospecting and monitored CRM data accuracy, pipeline activity, and conversion metrics for 2,500+ customers.

I also qualified prospective business partners through discovery calls and coordinated scheduling, meeting preparation, and follow-ups to support team efficiency.

At PROTON Media, I handled customer interactions across phone, live chat, and email, and managed CRM records, follow-ups, and retention activities. I hold a Bachelor of Information Technology from National Open University and completed HubSpot Academy training in Sales, Service Hub & Marketing.

Experience

Work history, roles, and key accomplishments

Customer Support Team Lead

Shield Enterprise

Aug 2025 - May 2026 (9 months)

Led and coordinated daily outbound prospecting activities, averaging 150–250 cold calls and targeted emails, while supporting team productivity and outreach targets. Monitored CRM data accuracy, acquisition pipeline activity, and conversion metrics to track performance and improve results.

CRM Management Data Entry Lead Qualification Outbound Calling Email outreach Performance Monitoring Team Leadership Appointment Scheduling Microsoft 365 Google Workspace Slack Zoom Calendly RingCentral Dialpad

Customer Service, Sales & Operations Specialist

Proton Media

Nov 2020 - Aug 2025 (4 years 9 months)

Handled 100+ daily customer interactions across phone, live chat, and email, delivering timely support and driving customer satisfaction. Made 80–120+ outbound calls daily to qualify leads, address customer needs, and convert prospects into sales.