Suriya Palanivel

I’m a sales and channel operations professional with 5 years of experience leading high-volume inside sales teams and supporting enterprise-scale franchise networks. I translate quarterly targets into execution plans quickly—keeping teams aligned from strategy to field delivery.

At Atrity Info Solutions, I led a 15+ member inside sales team, maintaining on-target delivery by owning rep-level KPI allocation and running structured weekly performance reviews. I also intervened early on at-risk accounts to sustain target attainment across most quarters during my 2-year tenure.

At DTDC Courier & Cargo Ltd, I managed end-to-end onboarding and operational support for 13,000+ franchisee partners, covering application processing, system setup, renewals, and security deposit management. I designed and rolled out policy and systems training across the network after each policy update, building franchisee self-sufficiency at scale and reducing escalation volume.

I bring strong cross-functional communication and operational discipline—serving as a liaison between sales, project management, branch managers, corporate teams, and channel partners. I also built and maintained MIS reporting infrastructure to replace ad-hoc manual reporting with structured, repeatable outputs for senior leadership.