Yashwant Singh
@yashwantsingh1
Sales operations and team leadership driving customer acquisition and retention outcomes.
IndiaWhat I'm looking for
I lead TELUS Digital’s acquisition campaign team, managing a group of 25 associates across mobility and home services. I track SPH and SPD performance month on month, while owning operational metrics like shrinkage, attrition, productive hours, wrap time, VOC, and churn.
Before that, I managed day-to-day operations at Info Edge India Ltd. (Jeevansathi.com), including coaching and audit-based feedback for a team of 11. I also served as an exclusive product expert for the NRI customer database and handled high-value customer escalations across premium service portfolios.
I started at Info Edge India Ltd. (Naukri.com) handling outbound, inbound, chat, and renewals for NRI processes, plus consultative subscription sales. Earlier, I managed lead generation, renewals, and closures as a direct sales specialist.
Experience
Work history, roles, and key accomplishments
Senior Team Lead – Acquisition Campaign
TELUS Digital
Oct 2023 - Present (2 years 10 months)
Lead a team of 25 associates focused on customer acquisition across mobility and home service portfolios, consistently exceeding SPH and SPD targets.
Managed a team of 11 members, drove operational efficiency, and acted as exclusive product expert for the NRI customer database.
Handled customized subscription sales across outbound, inbound, chat, renewals and NRI processes, maintaining customer engagement and contributing to business growth.
Managed client acquisition, lead generation, business renewals and closures for membership package sales.
Education
Degrees, certifications, and relevant coursework
AP Goyal University
Master of Business Administration, Marketing & International Business
2015 - 2017
Grade: 8.05 CGPA
MBA in Marketing & International Business with a CGPA of 8.05.
Kumaun University
Bachelor of Commerce, Commerce
2011 - 2014
Grade: 58.4%
Bachelor of Commerce with 58.4% marks.
CBSE
Higher Secondary, Science
2010 - 2011
Grade: 58.6%
Class XII (PCM) with 58.6% marks.
CBSE
Secondary, General
2008 - 2009
Grade: 85%
Class X with 85% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Yashwant?
You can contact Yashwant and 90k+ other talented remote workers on Himalayas.
Message YashwantGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
