Rahul Deshpande

Set up a distribution unit in Goa for premium AC copper pipe covers and managed B2B and B2C sales.

Set up processes, created a playbook, implemented CRM, ran outbound campaigns to generate MQLs, and supported sales enablement.

Handled inbound leads and account management, ran outbound campaigns, improved processes, and coordinated with product team for custom requirements.

Built and improved processes and playbooks, managed lead generation and data teams, conducted segment and lead analysis, and developed lead scoring mechanisms.

Generated leads through cold calls, emails, and campaigns; managed sales pipeline, tracked activities in CRM, and developed growth strategies.

Sourced sales opportunities, built and managed an inside sales team, improved sales processes, and exceeded sales goals by 15% annually.

Brought in new logos, managed sales pipeline, partnered with marketing, and negotiated long-term agreements with new clients.

Handled Pan India sales and managed client interaction and customer service for the Reliance Entertainment division.

Handled sales and retention department with team strength varying between 25-100 people, mentored employees, and facilitated training.

Handled four different processes with responsibility for operations and support functions, and led a team of 18-25 FTEs.

Initiated and oversaw projects, and created detailed work plans specific to each project.

Recruited IT consultants based on project requirements, performed skill mapping and candidate assessment, and negotiated project costs with end clients.

Oversaw infrastructure development projects and managed client interaction.

Pursued an MBA in Project Management from 1998 to 2000.

Completed a Bachelor of Commerce from 1995 to 1998.

Completed a 2-year GNIIT course from NIIT.

Completed courses in 360-degree feedback, Call Center Management, Inbound Customer Service, Creating Customer Loyalty, and Providing Superior Customer Service.