Suhaib Zahoor User
@suhaibzahooruser
Sales Team Lead at TTEC who built executive dashboards and led a 16+ person team to back-to-back quarterly sales leadership awards.
IndiaWhat I'm looking for
At TTEC India Customer Solutions Pvt. Ltd., I lead a team of 16+ associates in sales and service delivery. I was recognized as Top Team Lead Sales with People Leader of the Quarter awards for Q3 and Q4 2025.
I built executive dashboards and reports for senior leadership, turning sales data into projections, trend visualizations, and performance insights. I also analyzed floor-wide sales data to support strategic decisions.
In meetings with US company owners, I identified business needs and delivered tailored telecom solutions. I use Salesforce CRM to track the team pipeline, manage client accounts, and maintain sales records.
As a Sales Representative in TTEC's Verizon Business B2B telecom process, I exceeded sales targets and handled client engagement, upselling, cross-selling, and order fulfillment. I also maintained sales data in Google Sheets and conducted KYC reviews and fraud prevention checks.
Experience
Work history, roles, and key accomplishments
Team Lead — Sales and Service Delivery
TTEC India Customer Solutions Pvt. Ltd.
Jun 2025 - Present (1 year 4 months)
Led a team of 16+ associates, overseeing sales performance, attrition control, and shrinkage management. Built executive dashboards and reports for senior leadership, and conducted business analysis meetings with US clients.
Sales Representative — B2B Telecom (Verizon Business)
TTEC India Customer Solutions Pvt. Ltd.
May 2024 - May 2025 (1 year)
Consistently exceeded B2B sales targets for Verizon's business customers. Managed multi-channel client engagement, resolved billing queries, and performed upselling and cross-selling.
Delivered support in deliveries, account management, and billing to North American customers, achieving a 95% satisfaction rate. Collaborated with the Workflow team to refine and test a new CRM platform, improving resolution efficiency by 20%.
Education
Degrees, certifications, and relevant coursework
Islamia College of Science & Commerce
Bachelor of Commerce, Business & Commerce
2020 - 2023
Pursued a Bachelor of Commerce with a focus on Business and Commerce.
Coursera
Google Data Analytics Professional Certificate, Data Analytics
Completed the Google Data Analytics Professional Certificate.
Forage
Goldman Sachs Excel Skills for Business Job Simulation, Excel Skills for Business
Completed the Goldman Sachs Excel Skills for Business Job Simulation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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