SRIMURALI User
@srimuraliuser
Problem-solving operations manager with 16 years driving customer-focused results.
IndiaWhat I'm looking for
I am a results-driven operations and channel sales leader with 16 years of experience building teams, improving processes, and delivering customer-first outcomes across retail, logistics, and cinema channels. I have led last-mile operations at Amazon Transportation Services, managed channel and account growth for Asian/AMB Cinemas, and overseen retail operations and audits earlier in my career.
I specialize in operational excellence, process improvement (Kaizen), vendor onboarding, EV fleet initiatives, data-driven performance analysis, and team development. I seek roles where I can apply structured process controls, drive measurable improvements, and mentor teams to improve customer experience and business retention.
Experience
Work history, roles, and key accomplishments
Channel Sales Manager
Asian Cinemas & AMB Cinemas
Jun 2023 - Present (2 years 3 months)
Identified and acquired profitable accounts, drove channel growth through strategic customer engagement, and managed operations and vendor onboarding to maintain compliance and retention.
Operations General Manager
Amazon Transportation Services Private Limited
Oct 2015 - Mar 2023 (7 years 5 months)
Led last-mile operations and EV fleet initiatives, improved load movement and delivery performance, and implemented process controls and Kaizen-driven improvements across city transport teams.
Department Coordinator
Infiniti Retail
Mar 2009 - Oct 2015 (6 years 7 months)
Managed inwards/outwards logistics and stock control, reduced shrinkage, drove sales for owned-label products, and conducted in-house audits to maintain after-sales quality across regions.
Assistant Store Manager
Jubilant FoodWorks
Apr 2007 - Dec 2009 (2 years 8 months)
Oversaw store operations, optimized fleet utilization and staffing to maximize sales, managed cost analysis, and ensured high customer service standards during peak demand periods.
Education
Degrees, certifications, and relevant coursework
Ark Institute of Hospitality Management
Diploma in Hospitality Management, Hospitality Management
2006 - 2008
Completed a Diploma in Hospitality Management covering practical and theoretical aspects of hospitality operations.
AUAndhra University
Bachelor of Commerce, Commerce
2005 - 2008
Completed a Bachelor of Commerce program at Andhra University focused on commerce and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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