Rahul Sharma
@rahulsharma34
B2B Sales & Operations professional with 10+ years’ experience in customer success, account management, team leadership & process optimization.
IndiaWhat I'm looking for
Operations & Sales professional with 10+ years of experience in B2B/B2C sales, customer success, key account management, team leadership, CRM, and process optimization. Experienced in building sales processes, managing teams, improving conversions, developing KPI dashboards, and implementing CRM and automation solutions. Strong interest in AI-driven workflows and digital transformation, with hands-on experience using tools such as Zoho CRM, Power BI, n8n, and AI platforms. Looking for a growth-oriented role where I can combine business, customer, operations, and technology skills to drive measurable results.
Experience
Work history, roles, and key accomplishments
Operations & Sales Manager
Interior Xpressions
Jan 2025 - Present (1 year 9 months)
Spearheading end-to-end B2B & B2C sales operations across IndiaMart, TradeIndia, and JustDial platforms, driving revenue growth and market penetration. Built and scaled a high-performance sales team, defining KPIs and incentive structures to sustain top-quartile output.
Operations & Sales Manager
The Remote Staff
Jun 2024 - Nov 2025 (1 year 5 months)
Improved lead conversion rate by 22% through enhanced scripting and CRM automation. Managed a team of 25+ agents and implemented sales performance dashboards improving accountability.
Assistant Manager – Operations
Radical Minds Technologies Pvt. Ltd
Jun 2022 - May 2024 (1 year 11 months)
Reduced process inefficiencies by 18% by implementing cross-departmental SOPs. Trained and guided over 50 employees, boosting productivity by 20% within one quarter.
Assistant Manager – Operations
One Point One Solutions
Jan 2021 - Apr 2022 (1 year 3 months)
Managed multi-channel B2B/B2C support for SPECTRA Internet. Resolved 95% of escalated issues within SLA, improving customer satisfaction score by 17%.
Sales Team Leader
Club Mahindra Holidays Pvt. Ltd
Aug 2019 - Aug 2020 (1 year)
Increased monthly team sales by 30% through lead prioritization and sales coaching. Reduced sales cycle time by 25% by implementing objection-handling scripts.
Team Leader – Customer Support
Nextinc Pvt. Ltd
Jun 2016 - Jun 2019 (3 years)
Managed 20+ support agents for Hero Motocorp, maintaining >90% FCR. Designed knowledge base and SOPs, reducing average handling time by 14%.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Business Administration, Management
Bachelor of Business Administration in Management from Indira Gandhi National Open University, completed in 2017.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Rahul?
You can contact Rahul and 90k+ other talented remote workers on Himalayas.
Message RahulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
