Open to opportunities

Sundeep Mundle

@sundeepmundle

Senior operations leader driving transformation, service delivery and cost optimization in banking and mortgage domains.

India

Message

What I'm looking for

I seek senior operations or transformation roles where I can lead service delivery, drive cost savings, improve processes, and build high-performing client-focused teams.

I am a seasoned professional with over 22 years of experience in operational excellence, service delivery and transformation within banking and mortgage sectors. I focus on driving cost optimization, client success and process improvements.

At Cognizant and other global firms I led large teams, implemented global operations standards, and managed P&L, risk and compliance. I delivered multimillion-dollar annual savings through process optimization and structural changes.

I have hands-on experience in transition and transformation, project delivery, implementation runbooks, and stakeholder management, and I have driven significant productivity and compliance improvements across regions.

I recently completed PMP training (exam pending), continued professional development in operations management, and used a career break to manage a complex personal construction project while pursuing executive education.

Experience

Work history, roles, and key accomplishments

Manager - Transition and Transformation

Ernst and Young

Jul 2022 - Nov 2024 (2 years 4 months)

Oversaw project lifecycles from planning through hypercare for global implementations, developed runbooks and training materials, and supported adoption of Global Operations standards to improve delivery consistency.

Transition Management Implementation Service Delivery Process Mapping Training Development Stakeholder Management Go Live Support Documentation

Deputy General Manager - Operations

Cognizant Technologies Limited

Oct 2021 - Jun 2022 (8 months)

Led global operations and helpdesk processes across regions, drove P&L and transformation initiatives, and delivered cost savings of $3.6M annually through optimization programs.

Operations Management P&L management Process Improvement Cost Optimization Service Delivery Stakeholder Management Scrum Risk & Compliance

Deputy General Manager

Cognizant Technologies Limited

Jan 2018 - Sep 2021 (3 years 8 months)

Managed portfolio dashboards, contract and change control, and led an 18-member team to improve process health and achieve annual savings up to $2.7M through operational initiatives.

Portfolio Management Financial Analysis Contract Management Team Leadership Transformation Performance Improvement CSAT

Service Delivery Manager II

Cognizant Technologies Solutions

Dec 2015 - Dec 2017 (2 years)

Led a 59-member team to clear FATCA backlog and conducted regulatory reviews, securing a $600K annual contract extension and managing billing and training for asset management teams.

Service Delivery Regulatory Compliance FATCA Team Management Billing Training Project Management

Service Delivery Manager I

Cognizant Technologies Solutions

Jun 2012 - Nov 2015 (3 years 5 months)

Directed a 101-member mortgage team to resolve tax/payment issues, improved productivity by 50% yielding FTE savings, and delivered $71K annual homeowner savings through process optimization.

Mortgage Operations Process Optimization Team Leadership Productivity Improvement Coaching Compliance Stakeholder Management

Team Manager

Cognizant Technologies Solutions

Jun 2007 - Jun 2012 (5 years)

Managed 48-member team and transitioned 25+ processes, led green belt projects achieving 2 FTE savings and $500K annual cash savings, and established Accounts Payable operations.

Team Management Accounts Payable Change Management Training Operations

Team Lead

Infosys

Feb 2005 - Jun 2007 (2 years 4 months)

Led a 21-member customer complaints department, significantly reduced complaints and received multiple awards for process improvements and performance.

Customer Service Complaint Resolution Process Improvement Team Leadership Performance Management Communication Quality Assurance

Coach

Mphasis

Nov 2002 - Feb 2005 (2 years 3 months)

Supervised and coached a 12-member team in retail banking sales, exceeded cross-sell targets and received recognition as a consistent quality performer.

Coaching Sales Retail Banking Team Supervision Customer Education Performance

Assistant - Tea Division

Contemporary Target Limited

Dec 1999 - Nov 2002 (2 years 11 months)

Managed client relationships and market communications for tea sales, providing forecasts and promoting stock prior to weekly auctions to support sales outcomes.

Client Relationships Sales Support Market Analysis Forecasting Communication Business Development

Education

Degrees, certifications, and relevant coursework

IICT Business School, Lucknow

Executive Masters Diploma, Operations Management

2012 -

Executive Masters Diploma in Operations Management undertaken between 2012 and 2024 while on a career break for personal and professional development.