Sundeep Mundle
@sundeepmundle
Senior operations leader driving transformation, service delivery and cost optimization in banking and mortgage domains.
What I'm looking for
I am a seasoned professional with over 22 years of experience in operational excellence, service delivery and transformation within banking and mortgage sectors. I focus on driving cost optimization, client success and process improvements.
At Cognizant and other global firms I led large teams, implemented global operations standards, and managed P&L, risk and compliance. I delivered multimillion-dollar annual savings through process optimization and structural changes.
I have hands-on experience in transition and transformation, project delivery, implementation runbooks, and stakeholder management, and I have driven significant productivity and compliance improvements across regions.
I recently completed PMP training (exam pending), continued professional development in operations management, and used a career break to manage a complex personal construction project while pursuing executive education.
Experience
Work history, roles, and key accomplishments
Manager - Transition and Transformation
Ernst and Young
Jul 2022 - Nov 2024 (2 years 4 months)
Oversaw project lifecycles from planning through hypercare for global implementations, developed runbooks and training materials, and supported adoption of Global Operations standards to improve delivery consistency.
Led global operations and helpdesk processes across regions, drove P&L and transformation initiatives, and delivered cost savings of $3.6M annually through optimization programs.
Managed portfolio dashboards, contract and change control, and led an 18-member team to improve process health and achieve annual savings up to $2.7M through operational initiatives.
Service Delivery Manager II
Cognizant Technologies Solutions
Dec 2015 - Dec 2017 (2 years)
Led a 59-member team to clear FATCA backlog and conducted regulatory reviews, securing a $600K annual contract extension and managing billing and training for asset management teams.
Service Delivery Manager I
Cognizant Technologies Solutions
Jun 2012 - Nov 2015 (3 years 5 months)
Directed a 101-member mortgage team to resolve tax/payment issues, improved productivity by 50% yielding FTE savings, and delivered $71K annual homeowner savings through process optimization.
Team Manager
Cognizant Technologies Solutions
Jun 2007 - Jun 2012 (5 years)
Managed 48-member team and transitioned 25+ processes, led green belt projects achieving 2 FTE savings and $500K annual cash savings, and established Accounts Payable operations.
Led a 21-member customer complaints department, significantly reduced complaints and received multiple awards for process improvements and performance.
Coach
Mphasis
Nov 2002 - Feb 2005 (2 years 3 months)
Supervised and coached a 12-member team in retail banking sales, exceeded cross-sell targets and received recognition as a consistent quality performer.
Assistant - Tea Division
Contemporary Target Limited
Dec 1999 - Nov 2002 (2 years 11 months)
Managed client relationships and market communications for tea sales, providing forecasts and promoting stock prior to weekly auctions to support sales outcomes.
Education
Degrees, certifications, and relevant coursework
IICT Business School, Lucknow
Executive Masters Diploma, Operations Management
2012 -
Executive Masters Diploma in Operations Management undertaken between 2012 and 2024 while on a career break for personal and professional development.
TradeWings Institute of Management, Kolkata
Diploma, Travel Management
1999 - 1999
Completed a Diploma in Travel Management in 1999.
St. Xavier's College, Kolkata
Bachelor of Commerce, Commerce
1995 - 1998
Bachelor of Commerce degree completed at St. Xavier's College, Kolkata, graduating in 1998.
Availability
Location
Authorized to work in
Job categories
Skills
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