Looking for a job

Durga Prasad

@durgaprasad12

I lead global operations, transformations, and workforce transitions that strengthen governance, service continuity, and performance.

India

Message

What I'm looking for

I'm looking to lead operations, transformation, change, and transition programs where I can build governance, manage cross-functional delivery, strengthen controls, and improve service performance across global teams.

At TaskUs, I led enterprise change initiatives across India and Manila, including a six-month migration of 110+ FTE. I built governance, readiness plans, risk mitigation, KPI dashboards, and cross-functional delivery rhythms to protect service continuity.

Across Genpact, HSBC, Vaya Finserv, and Mahindra & Mahindra, I've led finance operations, ERP migration, multi-city transitions, credit-card disputes, and customer-service improvements. I've managed teams of 125+ employees, supported AP, AR and R2R transformation from JD Edwards to SAP, and earned the Business Leader Award twice.

Experience

Work history, roles, and key accomplishments

Operations Manager (Change Management)

TaskUs

Jan 2021 - Dec 2025 (4 years 11 months)

Led enterprise and operational change initiatives across Policy, Operations, and Training, coordinating implementation across teams in India and Manila. Planned and executed migration of 110+ FTE over six months, integrating workforce readiness, scheduling, and governance.

Change Management Transition Management Agile KPI Dashboards MIS Reporting Stakeholder Management Risk Assessment Process Improvement

Senior Manager - Operations

Vaya Finserv Ltd.

Jan 2020 - Dec 2020 (11 months)

Coordinated day-to-day operational activities for women-focused empowerment lending programs, ensuring service execution and process discipline within a fintech lending environment.

Lending Operations Fintech Operations Process Discipline Service Execution

Manager - Operations

Genpact

Jan 2010 - Dec 2019 (9 years 11 months)

Headed multi-location Finance & Accounting operations supporting AP, AR, and R2R processes across India and Asia. Led the Hyderabad-to-New Delhi transition and served as Project Manager for JD Edwards to SAP ERP transformation.

Accounts Payable Accounts Receivable Record To Report MIS SLA Management KPI Governance ERP Transformation SAP JDEdwards Agile Quality Management Stakeholder Management

Deputy Manager

Mahindra & Mahindra Automotive Manufacturers Pvt. Ltd.

Apr 2009 - Dec 2010 (1 year 8 months)

Managed complex customer concerns related to vehicle performance, coordinating service teams to identify root causes and drive timely resolution. Contributed to improvements in NPS, customer retention, and repeat-repair performance.

Customer Service Root Cause Analysis Service Coordination NPS Improvement

Assistant Manager - Operations, UK Credit Cards Disputes

HSBC

Jun 2002 - Apr 2008 (5 years 10 months)

Led operations for UK credit-card disputes and chargebacks, managing teams of over 125 employees across Hyderabad and Visakhapatnam. Re-engineered a non-voice operation into a voice-enabled process and planned the migration of operations between cities.

Card Disputes Chargebacks Operations Management Process Reengineering Transition Management Team Leadership

Relationship Executive

Karvy Financials

Sep 2001 - May 2002 (8 months)

Managed customer-facing sales activities for TATA AIG General Insurance products, consistently working toward defined monthly business targets. Built early experience in financial-services sales and relationship management.

Sales Relationship Management Customer Engagement Insurance products