Tanima Banerjee

Led day-to-day operations for a 25-member service delivery team supporting payroll and customer operations. Managed productivity, SLA adherence, and escalations while supporting US-to-India transitions and coaching team members.

Managed a 25-member customer operations team, improving NPS and service quality through coaching and process improvements. Monitored KPIs and collaborated with stakeholders to enhance support workflows.

Managed service delivery operations for a 22-member team, ensuring adherence to KPIs, SLAs, and operational standards. Led escalation management and risk mitigation while coaching team members.

Supervised a global service delivery team supporting background screening operations. Managed client escalations, workflow prioritization, and SLA adherence while developing operational reports and dashboards.

Delivered voice and email support for background screening operations using Salesforce and Zendesk, ensuring SLA adherence and quality standards in a high-volume environment.

Provided customer service operations in a high-volume hospitality environment.

Handled client coordination, licensing compliance, and stakeholder management.

Completed the LinkedIn Learning course 'Applying Generative AI as a Business Professional' in May 2026.

Completed the LinkedIn Learning course 'Amplify Your Communication Skills with Generative AI' in May 2026.

Completed the LinkedIn Learning course 'Automating Your Work with Custom GPTs (No Code Required)' in May 2026.

Completed the LinkedIn Learning course 'Amplify Your Critical Thinking with Generative AI' in May 2026.

Operations Management Professional Certificate from the Jack Welch Management Institute, completed in 2024.

Completed the LinkedIn Learning course 'How to Boost Your Productivity with AI Tools' in 2023.

Grade: 78%

Bachelor of Business Administration (BBA) degree from Sikkim Manipal University, completed in 2011 with 78% marks.