BC
Open to opportunities

Bharat Chhibber

@bharatchhibber

Operations and Process Management professional with 12.5 years of experience.

India
Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes process innovation.

I am an Operations and Process Management professional with over 12 years of experience in the Banking and E-commerce sectors. My expertise lies in managing end-to-end operations, enhancing process efficiency, and leading large teams. I have successfully spearheaded BPO transitions and implemented cost-saving projects using Lean Six Sigma methodologies, which have significantly improved SLA performance and reduced escalations.

Throughout my career, I have demonstrated a strong ability to manage client relationships and expectations, ensuring seamless operations and quality delivery. My roles have included Program Lead at Cimpress, where I drove process improvements and managed stakeholder expectations, and Assistant Manager at Entra Solutions, where I led a team handling complex mortgage processes. I am known for my solution-oriented mindset, effective communication skills, and commitment to operational excellence.

Experience

Work history, roles, and key accomplishments

EL

Assistant Manager

Entra Solutions Pvt. Ltd.

Jul 2019 - Jan 2021 (1 year 6 months)

Managed a team of 50 for US banking processes, including loan boarding and REO property management. Transitioned and stabilized the REO process, managing 300+ US properties for post-foreclosure sales and coordinating with field agents and vendors.

Education

Degrees, certifications, and relevant coursework

SE

Sikkim Manipal University Directorate of Distance Education

MBA, Operations Management

2014 - 2014

Completed a Master of Business Administration with a specialization in Operations Management through distance learning. Focused on advanced operational strategies and management principles.

UK

University of Kota

BSc, Computer Science

2010 - 2010

Earned a Bachelor of Science in Computer Science through a full-time program. Gained foundational knowledge in computer science principles and applications.

Tech stack

Software and tools used professionally

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Bharat Chhibber - Program Lead - Cimpress India Pvt. Ltd. | Himalayas