Raghavendra Kulkarni
@raghavendrakulkarni
Experienced operations manager with expertise in process management and transitions.
IndiaWhat I'm looking for
I am a seasoned professional with over 20 years of experience in global operations, specializing in delivery, process management, transitions, and presales. My journey has equipped me with a Master's in Business Administration and a rich hands-on experience across various sectors, including insurance, payroll, and vendor management. I am dedicated to ensuring high-quality customer experiences while managing cost-effective operations through automation.
Throughout my career, I have successfully managed large teams and complex projects, driving revenue growth and enhancing operational efficiency. My tenure at Siemens Technology Services and Infosys BPM has honed my skills in managing key performance indicators, resource planning, and implementing automation solutions. I take pride in my ability to lead teams towards achieving organizational objectives while maintaining a focus on profitability and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Manager, Customer Demand Management
Siemens Technology Services Pvt Ltd
Oct 2020 - Present (4 years 7 months)
Oversee account-level KPIs including revenue, margin, productivity, and customer satisfaction for the Europe region. Responsible for resource planning, contracting, and managing a team in P2P procurement.
Senior Lead Client Operations & Services
Infosys BPM Ltd
May 2013 - Oct 2020 (7 years 5 months)
Managed KPIs for a global operation of over 1400 people, led transitions of multiple processes, and identified automation and optimization projects. Responsible for P&L and new business generation.
Manager Corporate Accounting Group
Infosys BPO Ltd
Oct 2010 - Dec 2012 (2 years 2 months)
Managed payroll and employee expenses for India and global operations. Led a team of 20 executives, focusing on productivity improvements and automation of manual processes.
Manager - Operations
Crossdomain Solutions Pvt Ltd
Mar 2003 - Oct 2010 (7 years 7 months)
Managed a team of 200 in the insurance accounting domain, focusing on payables and revenue accounting. Implemented automation and performance management strategies.
Education
Degrees, certifications, and relevant coursework
DUDeVry University
Master of Business Administration, Business Administration
Activities and societies: Participated in workshops and seminars including Green Belt certification by KPMG and Leadership Training.
Completed a Master of Business Administration (MBA) with a focus on business operations and management. The program emphasized strategic leadership, operations management, and customer satisfaction.
DUDeVry University
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce (B.Com) degree, which provided a strong foundation in business principles and practices.
AICPCU
AIS Certification, Insurance
Completed AIS certification from AICPCU, focusing on insurance and risk management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Raghavendra?
You can contact Raghavendra and 90k+ other talented remote workers on Himalayas.
Message RaghavendraFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
