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@raghavendrakulkarni
Experienced operations manager with expertise in process management and transitions.
IndiaI am a seasoned professional with over 20 years of experience in global operations, specializing in delivery, process management, transitions, and presales. My journey has equipped me with a Master's in Business Administration and a rich hands-on experience across various sectors, including insurance, payroll, and vendor management. I am dedicated to ensuring high-quality customer experiences while managing cost-effective operations through automation.
Throughout my career, I have successfully managed large teams and complex projects, driving revenue growth and enhancing operational efficiency. My tenure at Siemens Technology Services and Infosys BPM has honed my skills in managing key performance indicators, resource planning, and implementing automation solutions. I take pride in my ability to lead teams towards achieving organizational objectives while maintaining a focus on profitability and customer satisfaction.
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Work history, roles, and key accomplishments
Siemens Technology Services Pvt Ltd
Oct 2020 - Present (5 years 1 month)
Oversee account-level KPIs including revenue, margin, productivity, and customer satisfaction for the Europe region. Responsible for resource planning, contracting, and managing a team in P2P procurement.
Infosys BPM Ltd
May 2013 - Oct 2020 (7 years 5 months)
Managed KPIs for a global operation of over 1400 people, led transitions of multiple processes, and identified automation and optimization projects. Responsible for P&L and new business generation.
Infosys BPO Ltd
Oct 2010 - Dec 2012 (2 years 2 months)
Managed payroll and employee expenses for India and global operations. Led a team of 20 executives, focusing on productivity improvements and automation of manual processes.
Crossdomain Solutions Pvt Ltd
Mar 2003 - Oct 2010 (7 years 7 months)
Managed a team of 200 in the insurance accounting domain, focusing on payables and revenue accounting. Implemented automation and performance management strategies.
Degrees, certifications, and relevant coursework
DUMaster of Business Administration, Business Administration
Activities and societies: Participated in workshops and seminars including Green Belt certification by KPMG and Leadership Training.
Completed a Master of Business Administration (MBA) with a focus on business operations and management. The program emphasized strategic leadership, operations management, and customer satisfaction.
DUBachelor of Commerce, Commerce
Earned a Bachelor of Commerce (B.Com) degree, which provided a strong foundation in business principles and practices.
AIS Certification, Insurance
Completed AIS certification from AICPCU, focusing on insurance and risk management principles.
Software and tools used professionally
IndiaYou can contact Raghavendra and 90k+ other talented remote workers on Himalayas.
Message Raghavendra
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