Open to opportunities

Gurunandan Narasimha

@gurunandannarasimha

Message

Dynamic mortgage banker with 17 years of operations management experience.

India

Message

What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values operational excellence.

I am a dynamic and results-driven professional with over 17 years of extensive experience in business and operations management, particularly in the mortgage banking sector. My expertise lies in leading large-scale projects, managing multi-million-dollar portfolios, and driving process improvements through Lean Six Sigma methodologies. I have a proven track record of enhancing operational efficiency, optimizing service delivery, and fostering strong client relationships.

Throughout my career, I have successfully managed cross-functional teams and spearheaded key initiatives across multiple geographies. I am passionate about strategic planning, stakeholder engagement, and team leadership. I have implemented automation initiatives, managed P&L responsibilities, and ensured regulatory compliance, all while focusing on continuous improvement and operational excellence. I am currently seeking to leverage my leadership and process optimization skills in a dynamic, growth-oriented environment.

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Experience

Work history, roles, and key accomplishments

Current

AVP, Originations

Current

Mr. Cooper India

Sep 2024 - Present (1 year 2 months)

Designed scalable process architecture and operating models aligned with business and investor goals, improving consistency and efficiency across operations. Directed strategic planning, budgeting, and risk mitigation across origination verticals, ensuring alignment with market trends and compliance standards.

Operating Model Improvement Strategic Planning Budgeting Risk Mitigation Compliance CRM Systems Data Analytics

Associate Vice President

Stellar Innovations Private Limited

Nov 2023 - Aug 2024 (9 months)

Headed the Mortgage Solutions business unit, overseeing P&L, client onboarding, and strategy for a $10M portfolio. Led end-to-end departmental operations, including CRM, service delivery, and profitability.

Onboarding CRM Service Delivery Quality Assurance

Senior Manager / Operations Manager

Indecomm Business Services

Apr 2019 - Nov 2023 (4 years 7 months)

Managed end-to-end operations for the lending solutions group, overseeing multiple projects across two locations with P&L responsibility of $3M
–$3.5M. Drove strategic automation initiatives for SaaS products, enhancing process efficiency and optimizing client outcomes.

Lending Operations Management SaaS Products

Operations Manager

Sourcepoint Mortgage

Jun 2018 - Mar 2019 (9 months)

Managed operations for multiple projects across four clients, ensuring smooth transitions and optimal project outcomes. Coordinated teams both offshore and onshore, achieving high levels of client satisfaction and operational excellence.

Operations Management Project Management Operational Excellence

Associate Operations Manager

Envoy Mortgage

Mar 2016 - Feb 2018 (1 year 11 months)

Led mortgage retail origination operations with 60 FTEs across two locations. Drove process improvement initiatives and implemented change management strategies, ensuring adherence to TRID regulations.

Operations Management Process Improvement Change Management

Assistant Manager

Indecomm Global Services

Mar 2013 - Feb 2016 (2 years 11 months)

Managed mortgage operations for the Lending Services and Document Management Group, overseeing 85 FTEs and ten processes. Spearheaded the implementation of TRID regulations, ensuring compliance and operational excellence.

Lending Document Management TRID Regulations Compliance

Area Manager

Educomp Solutions

Jan 2012 - Mar 2013 (1 year 2 months)

Managed client relationships for over 30 partner schools, ensuring smooth service delivery and consistent communication. Implemented process improvements, resulting in enhanced operational efficiency and growth.

Client Relationship Management Service Delivery Communication

Senior Associate / Analyst

iGATE Global Solutions

Mar 2010 - Jan 2012 (1 year 10 months)

Conducted risk analysis for loan modification processing and handled general ledger responsibilities. Ensured compliance with financial regulations and KYC/AML functions, serving as an SME for pilot projects.

Risk Analysis General Ledger KYC AML

Operations

ISGN

Apr 2009 - Nov 2009 (7 months)

Managed customer queries related to short sales and loan modifications. Provided floor support and training for new joiners, contributing to smooth operational transitions.

Customer Service Short Sale Floor Support Training