Cheem Noori Rachel Na

I’m a dynamic Project and Operations Leader with 16+ years of global service delivery and transformation experience across shared services environments. I’m recognized for end-to-end project execution, stakeholder management, and improving operational efficiency through automation, interactive dashboards, and strong KPI/SLA governance.

At MAERSK Global Service Centers, I led large cross-functional operations teams across Supply Chain, Customer Experience, Support, and Case Management. I achieved 0% attrition (Aug 2022–Oct 2023), deployed Power BI automation to drive measurable cost efficiency and strategic FTE reduction, and delivered sustainable productivity improvements through enterprise Time & Motion studies. I also spearheaded the end-to-end Case Management implementation for US stakeholders and delivered 100% SOP and SLA compliance, ranking in the top three quarters in internal leadership evaluations.

Previously, I transitioned Accounts Payable from onshore to offshore in under 60 days with minimal disruption, built end-to-end offshore SOPs from scratch, and managed SAP S/4HANA UAT cycles to formal sign-offs. In DHL Global Forwarding Freight Shared Services, I owned O2C dispute resolution and AR collections, using aging reports and targeted collection frameworks to reduce DSO while driving promise-to-pay tracking and dispute closures.

Earlier in my career at DXC Technology (formerly Hewlett Packard) and RR Donnelley Financial Services, I led end-to-end P2P operations, used Kaizen for continuous improvement and cost savings, supported vendor lifecycle management with master data accuracy, and improved customer response quality using Avaya reporting metrics. I also coordinated service agreements for a $3M Merrill Lynch account and led user training and UAT for research applications.