Devender Singh
@devendersingh1
Experienced BPO operations leader driving process improvement and service delivery excellence.
IndiaWhat I'm looking for
I am a seasoned BPO operations manager with 24+ years leading large teams and delivering high-quality service across global clients. I specialize in transitions, service delivery, and client relationship management, consistently meeting SLAs and improving operational metrics.
Throughout my career I have implemented Lean, Six Sigma and Kaizen methodologies to reduce costs, boost productivity and stabilize complex workflows, including successful transitions from the UK and Australia to India. I have led teams of 120+ associates, delivered Green Belt–certified improvement projects, and received multiple leadership and performance awards.
I bring strong communication, stakeholder management and coaching skills, and I seek roles where I can drive operational excellence, mentor teams, and partner with clients to achieve measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Directed 120+ associates and 4 managers to deliver retirement claims and pension transfer processes, implemented a Green Belt productivity project that boosted efficiency and reduced discrepancies, and maintained high client satisfaction through proactive collaboration.
Assistant Manager – Operations
Allianz India
Apr 2021 - Nov 2021 (7 months)
Led a 19-member team across quotation, policy issuance, and renewals, introduced daily trackers and process audits to enhance accuracy and productivity, and ensured SLA and compliance adherence.
Freelancer – Operations Support
Amazon Development Centre India
Jan 2020 - Dec 2020 (11 months)
Supported backend workflows to ensure accuracy and timely delivery of operational tasks for Amazon Development Centre India.
CLManaged 24 associates for insurance broking and risk processes, transitioned nine international processes to India adding capacity equivalent to 4 FTEs, and earned awards for operational excellence and customer service.
WSLed teams up to 61 members in underwriting and claims, scaled headcount from 40 to 60 within six months, applied Kaizen and Lean to improve workflows, and received multiple awards for performance.
Administrative Officer
J. K. Builders
Jan 2003 - Jan 2008 (5 years)
Oversaw operations, vendor coordination, and workforce management, ensuring smooth site administration and timely vendor deliveries.
Marketing Executive
IMS Learning Resources
Jan 2000 - Jan 2003 (3 years)
Handled sales support, logistics coordination, and client engagement to support marketing operations and enrollment activities.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Pune
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce from Pune University, covering core subjects in commerce and accounting.
Availability
Location
IndiaAuthorized to work in
Job categories
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