Kenny Punjabi
@kennypunjabi
Results-driven leader with 20+ years of experience in BFSI domain
What I'm looking for
As a seasoned leader with a proven track record of driving operational excellence and delivering results in the BFSI domain, I bring a unique blend of strategic vision, operational expertise, and people management skills to the table. With 20+ years of experience in managing large engagements, building high-performing teams, and driving process improvements, I am confident in my ability to make a meaningful impact in a leadership role.
My expertise spans across operational design, transition management, process migration, and scale-up of large operational teams. I have a strong track record of delivering results, with achievements including designing and implementing process efficiencies, managing large teams, and driving cost savings. I am a strong believer in the importance of people management and have a proven ability to lead and motivate teams to achieve exceptional results.
I am now seeking a leadership opportunity within a CAO/Operations organization in the BFSI domain, where I can leverage my skills and experience to drive business growth and excellence.
Experience
Work history, roles, and key accomplishments
Vice President
JP Morgan Chase & Co
Apr 2017 - Present (8 years 1 month)
Overseeing multiple workstreams including Prospect Qualification, Account Transfers, and Data Maintenance for the Global Bank. Responsible for managing a Data Platform team ensuring quality and SLA governance of data flows. Achievements include significant cost savings and operational efficiencies through process improvements and technology utilization.
Manager - Knowledge Services
Jardine Lloyd Thompson (JLT)
Apr 2011 - Apr 2017 (6 years)
Built and managed a Creative Design and Marketing unit, growing the design capability significantly. Successfully project managed RFP responses and improved the delivery of JLT's Knowledge Hub.
Manager - Pricing Workflow and Projects
Paternoster India Pvt Ltd
Apr 2008 - Apr 2011 (3 years)
Managed a team of Actuarial resources with a high delivery assurance rate. Successfully transitioned key functions into JLT India.
Team Manager - RPPAP and PP New Business
Prudential Process Mgmt Services India Pvt Ltd
Oct 2003 - Apr 2008 (4 years 6 months)
Managed team performance and process improvements while overseeing recruitment and workflow planning.
Customer Service Executive
WNS Global Services India Pvt Ltd
Jan 1999 - Dec 2002 (3 years 11 months)
Provided customer service support, contributing to team goals and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Kenny hasn't added their education
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