Summaya Fathima
@summayafathima
I’m a Customer Support Associate and MBA HR graduate focused on compliant, high-quality customer service.
IndiaWhat I'm looking for
I deliver high-quality customer support and take pride in process compliance. I’ve managed 50+ daily customer interactions through clear communication and strong first-contact resolution, while ensuring alignment with data privacy policies and quality standards.
Across consecutive contractual assignments, I demonstrated reliability by being re-engaged for an extended term and by supporting smooth onboarding of new associates. I also promoted best practices within the team and collaborated to streamline processes and consistently meet service level targets, while building a foundation in HR through my MBA and recruitment/onboarding simulations.
Experience
Work history, roles, and key accomplishments
Managed 50+ daily customer interactions through calls and chats, maintaining quick and accurate resolution with high first-contact resolution. Adhered to quality and compliance standards, collaborated to streamline processes, and met service level targets.
Delivered customer support during a contract period, managing 50+ daily customer interactions and resolving queries with clear communication and strong first-contact resolution. Ensured compliance with data privacy policies and quality standards.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Business Administration, Human Resource Management
Grade: 72.6%
Activities and societies: Coordinated mock recruitment drives and onboarding simulations during the MBA program, managing candidate communication, documentation, and basic HRMS tasks.
Completed an MBA in Human Resource Management in 2023 (72.6%). Coordinated mock recruitment drives and onboarding simulations, managing candidate communication, documentation, and basic HRMS tasks.
Sri Chandra Degree College
Bachelor of Commerce, Computers
Grade: 94.2%
Completed a B.Com (Computers) in 2021 (94.2%).
Sri Chandra Junior College
Intermediate, Intermediate
Grade: 83%
Completed Intermediate education in 2018 (83%).
Board of Secondary Education
Secondary School Certificate (SSC), Secondary Education
Grade: 73%
Completed SSC education in 2016 (73%).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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