Lisy Belcina T J

I am a dedicated customer service professional with over six years of experience delivering high-quality support and maintaining strong customer satisfaction. I have recent experience managing a customer service team where I led, coached, and improved processes.

My background includes hands-on work as a customer service representative handling inquiries across phone, email, and chat, resolving complex issues, processing returns, and collaborating with internal teams to close complaints. I emphasize clear communication, empathy, and problem-solving in every interaction.

I am pursuing an MBA in Human Resources and Operations Management to formalize and expand my HR capabilities, with interests in employee engagement, training, recruitment support, and performance management. I bring practical people-management experience combined with academic grounding.

I am motivated to grow within HR, applying my leadership, organizational, and coaching skills to help teams perform and to design programs that improve employee experience and operational outcomes.