Open to opportunities

Divya Dagar

@divyadagar

Message

Enthusiastic customer service professional with 1.5 years of experience.

India

Message

What I'm looking for

I am looking for roles that challenge my skills and offer growth opportunities.

I am a customer-centric professional with over 1.5 years of experience in managing inbound queries and providing post-order support for US-based clients at Amazon. My role as a Customer Service Associate has honed my skills in multitasking and managing high-pressure scenarios while delivering top-tier customer satisfaction.

Throughout my tenure, I have consistently maintained performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Contact Resolution (FCR). I take pride in my ability to quickly learn and adapt to new challenges, which has been recognized through positive customer feedback. I am now seeking dynamic opportunities where I can leverage my communication, coordination, and service skills in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon India

May 2023 - Jan 2024 (8 months)

Created and tracked tickets for complex or unresolved issues using Amazon’s internal CRM. Maintained performance metrics consistently, including AHT, CSAT, and FCR.

Customer Relationship Management (CRM)Performance Metrics Customer Feedback

Customer Service Associate

Amazon India

Aug 2022 - Feb 2023 (6 months)

Delivered excellent customer support to US clients via inbound calls, addressing order issues, delivery delays, and general queries. Processed refunds, initiated returns, and handled replacements with speed and accuracy.

Customer Relationship Management (CRM)Conflict Resolution Multitasking