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Hashim Awan

@hashimawan

Customer Service Representative driving first-contact resolution and process improvements.

India
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What I'm looking for

I seek a growth-oriented customer support role (BPO or in-house) focused on process improvement, training, CRM-driven problem solving, and opportunities to advance while delivering outstanding customer outcomes.

I am a customer-focused Customer Service Representative with over 1.5 years of hands-on experience supporting customers across e-commerce and telecom environments. I specialize in high-volume inquiry handling and using CRM tools to improve outcomes.

I consistently achieved a 90% first-contact resolution rate and drove a 15% increase in customer satisfaction by resolving 150+ inquiries daily and optimizing processes. I implemented remote support workflows, authored CRM technical guides, and developed training materials that reduced onboarding time and average handling time.

I bring strong communication, empathy, and adaptability to fast-paced teams, and I am committed to continuous improvement and collaborative service excellence. I am eager to contribute process-improvement and training expertise to a growth-oriented BPO or customer-support organization.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Aug 2024 - Oct 2024 (2 months)

Resolved 150+ customer inquiries daily via CRM, raising customer satisfaction by 15% and achieving a 90% first-contact resolution; implemented remote support processes that improved responsiveness by 25% and developed training materials that shortened onboarding by 30%.

Education

Degrees, certifications, and relevant coursework

GS

Govt Boys Hr.Secondary School

High School, Secondary Education

2018 - 2019

Completed secondary education at Govt Boys Hr.Secondary School in Uri, Baramulla from 2018 to 2019.

GC

Govt Degree College

Bachelor of Science, Science

Bachelor of Science studies at Govt Degree College; dates not specified.

Tech stack

Software and tools used professionally

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Hashim Awan - Customer Service Representative - Teleperformance | Himalayas