ANUJ SUMAN

I am an enthusiastic and highly motivated graduate with strong communication and problem-solving skills, focused on delivering exceptional customer and HR support. I excel in high-volume inbound channels—phone and live chat—maintaining professionalism and empathy while meeting strict KPIs and first-contact resolution targets.

I have hands-on experience resolving employee HR queries about time-off, benefits, payroll, and employment verification, while maintaining confidentiality and compliance with HR policies. I collaborate with cross-functional teams to resolve complex issues and consistently produce accurate case documentation.

I am a quick learner with a customer-first mindset, comfortable with shifts including weekends and overnight, and eager to grow professionally within a customer-centric organization by contributing to process improvement and strong team collaboration.