Looking for a job

Sukriti Gupta

@sukritigupta

Message

I drive customer retention, renewals, and account growth in B2B SaaS.

India

Message

What I'm looking for

I'm looking for a customer success or account management role where I can own customer lifecycles, strengthen retention and renewals, resolve issues, and identify account-growth opportunities.

At NxtGen Cloud Technologies, I managed 25+ partner accounts across onboarding, adoption, renewals, retention, and expansion. I achieved 90%+ query resolution and reduced resolution time by 30% through structured follow-ups and coordinated issue resolution.

I’ve supported 20+ customer and partner inquiries each week, managed Salesforce CRM records, coordinated escalations, and onboarded 10+ partners while reducing onboarding time by 25%. I identify upselling and cross-selling opportunities through account conversations and partner requirements.

Earlier, I improved lead conversion through targeted social media engagement and supported customers across bookings, service requests, and follow-ups in travel. I also founded GreenExotic Overseas LLP, improving fulfillment time and on-time delivery through stronger supplier coordination.

Experience

Work history, roles, and key accomplishments

Partner Lifecycle Management

NxtGen Cloud Technologies Pvt. Ltd.

Dec 2025 - Aug 2026 (8 months)

Oversaw 25+ partner accounts through Salesforce CRM, handling inquiries, renewals, onboarding, and escalations. Achieved 90%+ query resolution and reduced resolution time by 30%.

Salesforce Account Management Customer Onboarding Customer Retention Renewals Upselling Cross Selling SLA Management Escalation Management KPI Tracking Stakeholder Management

Social Media Marketing

Regional College of Management

Sep 2023 - Jan 2025 (1 year 4 months)

Produced daily posts, stories, and reels to drive engagement, achieving a 25% lead conversion rate and increasing website traffic by 30%.

Social Media Marketing Content Creation Audience Targeting Lead Generation Campaign Planning Performance Monitoring KPI Tracking

Customer Service Intern

Wandervougle Tours and Travels

Jun 2022 - Sep 2022 (3 months)

Served as primary point of contact for 20+ customers, handling queries, bookings, and service requests. Coordinated service requests for 20+ trips while maintaining positive customer feedback.

Customer Service Communication Skills Query Resolution Booking Management Follow up Customer Satisfaction

Founder / Owner

GreenExotic Overseas LLP

Mar 2021 - Mar 2022 (1 year)

Streamlined order processing and supplier coordination, reducing fulfillment time by 48 hours and improving on-time delivery to 98%. Spearheaded influencer partnerships, increasing brand awareness by 25%.

Order Processing Supplier Coordination Influencer Marketing Brand Awareness Customer Satisfaction Delivery Management