krishna savaliya
@krishnasavaliya
Customer Success Manager focused on enterprise renewals, client retention, and cross-team delivery.
IndiaWhat I'm looking for
I’m a client-facing operations and client success professional with 9+ years managing enterprise accounts, renewals, and cross-team delivery. I’ve driven a 90% client retention/renewal rate across a portfolio of enterprise accounts valued ₹40 lakh–₹1.5 crore annually per client.
In my most recent customer success role, I led renewal negotiations and pricing discussions for long-term enterprise contracts to minimize churn and protect recurring revenue. I tracked account health and forecasted renewals in Salesforce CRM, partnering with internal delivery and support teams to resolve escalations and ensure smooth contract execution.
After a deliberate three-year period coordinating international travel and wellness programs across India and Asia, I strengthened cross-cultural communication, stakeholder management, and real-time problem resolution. Now, I’m returning to structured, remote client success work—bringing a global perspective and a hands-on approach to retention, conflict resolution, and team leadership.
Experience
Work history, roles, and key accomplishments
Community & Operations Coordinator
Freelance / Independent
Jan 2023 - Present (3 years 6 months)
Serves as the sole point of contact for international travel and wellness program delivery, coordinating stakeholders and resolving participant issues in real time. Leads cross-team coordination with facilitators, vendors, and local partners to deliver programs on schedule and within scope.
Senior Renewal Executive
QualityKiosk Technologies Pvt Ltd
Jan 2021 - Jan 2023 (2 years)
Managed enterprise client renewals and account health to achieve a 90% renewal/retention rate on a portfolio valued ₹40 lakh–₹1.5 crore annually per client. Led renewal negotiations and coordinated with delivery and support teams to resolve escalations and ensure smooth contract execution.
HR & Support Manager
Etamine PGG India Pvt Ltd
Jan 2018 - Jan 2021 (3 years)
Coordinated internal teams for service delivery while maintaining client relationships and supporting sales activities for software solutions. Managed recruitment and employee engagement and conducted market research and competitor analysis to inform sales and product strategy.
HR & Account Manager
Sapphire Software Solutions
Jan 2015 - Jan 2018 (3 years)
Managed client accounts and coordinated project requirements between clients and internal development teams. Negotiated contracts and finalized project agreements while supporting the sales pipeline through relationship building.
Branch Manager
Rushabh Business Centre
Jan 2013 - Jan 2014 (1 year)
Managed daily branch operations, team coordination, and client support, overseeing performance against business targets. Implemented operational improvements to enhance efficiency and team productivity.
Education
Degrees, certifications, and relevant coursework
Dayanand Sagar University
Master of Business Administration, Marketing & Sales
2019 - 2020
Completed an MBA with a focus on Marketing & Sales at Dayanand Sagar University from 2019 to 2020.
NLP Certification
NLP Certification, NLP
2023 -
Completed an NLP certification in 2023.
200-Hour Yoga Teacher Training
200-Hour Yoga Teacher Training, Yoga
2023 -
Completed a 200-hour Yoga Teacher Training program in 2023.
Gujarat Technological University
Bachelor of Engineering, Electronics & Communication
2009 - 2013
Completed a B.E. in Electronics & Communication from Gujarat Technological University from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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