SHASHANK AGRAWAL

Managed 15+ enterprise accounts with ₹10 Cr+ ARR spanning BFSI, E-commerce, and Edtech verticals, driving revenue growth through targeted adoption strategies. Elevated portfolio health score from 55 to 90 in 9 months by reducing churn risks and improving engagement metrics. Led escalation resolution across cross-functional teams, achieving a 66% upliftment in customer satisfaction scores.

Boosted Net Promoter Score from 6 to 10 within one customer cycle through comprehensive success plans and client engagement. Streamlined offer generation process, cutting Turnaround Time (TAT) by 80%, driving faster candidate onboarding and improved client satisfaction. Automated payroll policy workflows reducing error rate by 95% and enhancing HRMS reliability.

Engineered consultative selling framework resulting in 30% growth in customer retention and a 25% increase in upsell conversions. Resolved client challenges through tailored solutions, lifting customer satisfaction rates by 80%. Coordinated awareness event attracting 100+ key stakeholders, boosting brand recognition by 35%.

Designed an innovative DILR curriculum for CAT and MBA entrance exams, resulting in a 15% improvement in student learning outcomes. Created 125+ engaging educational videos on all DILR topics, witnessing a 30% increase in student engagement and comprehension. Devised and rolled out a social media marketing strategy for the Indian EdTech market, marking a 40% surge in brand visibility.

Directed a high-performing team of 6 sales interns, exceeding business goals through effective recruitment, training, and coordination. Built strong relationships and onboarded 500+ businesses within strict timelines, propelling significant growth. Deployed strategic B2B sales strategies, achieving a 20% conversion rate from visits to 100+ corporate clients and ensuring effective stakeholder manag

Focused on Marketing, Strategy, and Human Resource Management. Developed expertise in strategic account management, cross-functional leadership, and transforming complex challenges into scalable customer retention and revenue growth.

Completed a Bachelor of Engineering with a specialization in Electrical and Electronics Engineering. Gained foundational knowledge in engineering principles and problem-solving.