Mayank Kumar

As a seasoned Customer Success Manager with 2.5 years of experience, I have consistently delivered exceptional customer experiences, driving satisfaction, retention, and growth across various industries. My expertise lies in developing strong relationships with clients, identifying upsell opportunities, and ensuring timely resolution of customer issues.

With a proven track record of implementing process improvements, I have successfully reduced resolution TAT from 48-72 hours to less than 24 hours and Hr and FRT to less than 15 minutes. I thrive in fast-paced environments, working under pressure to troubleshoot and resolve complex issues.

My passion for customer success is matched only by my ability to work collaboratively with cross-functional teams, external stakeholders, and technical teams to drive results. I am committed to fostering long-term partnerships and delivering exceptional customer experiences.