sanjukta menon

Orchestrated end-to-end client relationships across e-commerce, SaaS, banking, and education verticals, ensuring seamless multi-channel campaign execution and measurable ROI. Achieved 20% YoY improvement in client retention and reduced campaign turnaround time by 15%.

Managed a strategic portfolio of e-commerce and digital-sector clients, owning renewals, satisfaction scores, and revenue targets. Converted transactional relationships into long-term partnerships and mentored a 12-member account management team.

Owned renewal and retention programs that delivered consistent revenue growth quarter-over-quarter. Built data-driven churn forecasting models and spearheaded account expansion initiatives.

Boosted qualified B2B and B2C lead volume by 30% through targeted multi-platform digital campaigns. Coordinated digital and offline marketing activities to improve customer reach and conversion rates.

Enhanced customer lifetime value by delivering personalized service experiences and resolving escalations with urgency and empathy. Trained and onboarded new team members to ensure consistent brand communication.

Generated $50K+ in annual revenue per head by managing end-to-end sales cycles and personalizing client outreach strategies. Documented client processes in Salesforce CRM to improve transparency and deal continuity.

Responded to RFPs, managed pricing, and coordinated vendor relationships to ensure on-time project delivery. Created retention-focused client programs that increased repeat business across key accounts.

Supervised a team managing end-to-end international survey operations, improving client satisfaction and delivery turnaround.

Delivered high-quality customer service, consistently exceeded upselling targets, and strengthened loyalty programs.

Bachelor of Arts in History from Periyar University, completed through distance education from 2008 to 2012.