Looking for a job

Victory Ofili

@victoryofili

Customer service representative providing phone, email, and chat support while resolving client inquiries and complaints.

Nigeria

Message

What I'm looking for

I’m seeking a role on a dynamic team where I can bring my passion for service, contribute, and grow. I’m open to hybrid, remote, or on-site work.

In my Customer Service & Client Support work, I provided support to clients by phone, email, and chat, resolving inquiries and complaints. I also processed orders, tracked requests, and maintained records of customer interactions and follow-ups.

In my Administrative & Scheduling Support work, I managed calendars, appointments, and meeting coordination. I reduced scheduling conflicts by 90% through planning and communication, and supported email management, data entry, and document preparation.

Experience

Work history, roles, and key accomplishments

Customer Service & Client Support

Remote / Virtual

Jan 2024 - Dec 2025 (1 year 11 months)

Provided timely and professional support to clients via phone, email, and chat, resolving inquiries and complaints with a customer-first approach. Managed customer interactions and maintained detailed records of all interactions and follow-ups.

Customer Service client support Communication Skills Problem Solving Conflict Resolution Time Management Multitasking Data Entry Record keeping Teamwork Adaptability Professionalism Microsoft Office Google Workspace CRM Tools Email Management Phone Support Live Chat

Administrative & Scheduling Support

Virtual / Remote

Feb 2023 - Dec 2025 (2 years 10 months)

Managed calendars, scheduled appointments and coordinated meetings, minimizing conflicts and ensuring timely follow-ups. Handled email management, data entry, and provided general client support.