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@joyakut
Detail-oriented virtual assistant delivering exceptional customer support and accurate data entry.
I am a results-driven virtual assistant and customer service professional with over two years of dedicated remote experience supporting clients across industries. I specialize in administrative support, inbox management, appointment setting, CRM usage, and precise data entry, consistently meeting deadlines and maintaining data integrity.
My background includes customer-facing roles at Teleperformance, Simply Insured, and Unifin Inc., where I handled high volumes of inbound and outbound interactions, resolved complex issues on first contact, and logged activities in Salesforce and proprietary systems. I have experience with HIPAA-compliant processes, appointment setting, cold calling, and KPI monitoring to improve customer satisfaction and operational performance.
Tech-savvy and fast-learning, I use Google Workspace, Outlook, Zoom, Canva, Buffer, Meta Business Suite, and spreadsheets to streamline workflows and support entrepreneurs and small businesses. I am committed to delivering high-quality virtual support, protecting data confidentiality, and helping clients stay organized and efficient.
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Work history, roles, and key accomplishments
Teleperformance
May 2024 - Jun 2025 (1 year 1 month)
Provided customer support via phone, email, and chat for global clients, handled high volumes of inbound/outbound calls, resolved issues on first contact, and logged interactions in Salesforce.
Teleperformance
Jul 2023 - Feb 2025 (1 year 7 months)
Performed data entry and validation tasks, maintained database integrity using spreadsheets and CRM tools, and met deadlines while verifying data for errors and discrepancies.
Simply Insured
Jan 2023 - May 2024 (1 year 4 months)
Assisted customers with selecting and enrolling in health insurance plans, resolved coverage and billing inquiries, and processed policy changes while maintaining CRM records and HIPAA-compliant accuracy.
Freelance
Apr 2022 - Jan 2023 (9 months)
Provided remote administrative and customer support to entrepreneurs and small businesses, managing inboxes, scheduling, data entry, and social media tasks to improve client organization and response times.
Unifin Inc.
May 2021 - Apr 2022 (11 months)
Handled inbound and outbound calls to meet monthly targets, resolved customer complaints, monitored KPIs, and provided feedback to optimize processes and improve customer satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science
Completed a Bachelor of Science degree at Ahmadu Bello University.
Software and tools used professionally
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