Joy Akut

I am a results-driven virtual assistant and customer service professional with over two years of dedicated remote experience supporting clients across industries. I specialize in administrative support, inbox management, appointment setting, CRM usage, and precise data entry, consistently meeting deadlines and maintaining data integrity.

My background includes customer-facing roles at Teleperformance, Simply Insured, and Unifin Inc., where I handled high volumes of inbound and outbound interactions, resolved complex issues on first contact, and logged activities in Salesforce and proprietary systems. I have experience with HIPAA-compliant processes, appointment setting, cold calling, and KPI monitoring to improve customer satisfaction and operational performance.

Tech-savvy and fast-learning, I use Google Workspace, Outlook, Zoom, Canva, Buffer, Meta Business Suite, and spreadsheets to streamline workflows and support entrepreneurs and small businesses. I am committed to delivering high-quality virtual support, protecting data confidentiality, and helping clients stay organized and efficient.