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@adebisibola
Results-driven Call Center Representative and Virtual Assistant.
I am a results-driven Call Center Representative with over 2 years of experience in managing high-volume calls, customer inquiries, and complaint resolution in fast-paced environments. My expertise lies in screening and transferring calls, maintaining accurate records, and utilizing CRM software to enhance workflow efficiency. I have a proven track record of resolving over 85% of customer complaints on the first call, contributing to improved customer satisfaction and retention.
In addition to my call center experience, I have spent over 5 years as a Virtual Assistant, providing high-level administrative support, calendar management, and data entry. I am skilled in Microsoft Office and Google Workspace, which allows me to ensure seamless communication and optimized workflow. My dedication to delivering efficient remote support with minimal supervision has consistently improved both customer service and executive operations.
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Work history, roles, and key accomplishments
Mobile Telecommunications Network (MTN)
Mar 2023 - Jan 2025 (1 year 10 months)
Handled over 100 calls daily, resolving customer inquiries about products and services. Achieved a high first-call resolution rate and improved customer retention through effective problem-solving and technical support.
Coderina Edtech
Apr 2021 - Dec 2022 (1 year 8 months)
Managed executive calendars and streamlined communication, reducing inbox clutter significantly. Implemented tools to enhance scheduling efficiency and maintained organized documentation for easy access.
African Leadership Group
Jan 2020 - Feb 2021 (1 year 1 month)
Assisted in managing schedules and correspondence, ensuring efficient communication. Engaged in project management and provided customer service support, enhancing organizational efficiency.
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