Adebisi Bola

I am a results-driven Call Center Representative with over 2 years of experience in managing high-volume calls, customer inquiries, and complaint resolution in fast-paced environments. My expertise lies in screening and transferring calls, maintaining accurate records, and utilizing CRM software to enhance workflow efficiency. I have a proven track record of resolving over 85% of customer complaints on the first call, contributing to improved customer satisfaction and retention.

In addition to my call center experience, I have spent over 5 years as a Virtual Assistant, providing high-level administrative support, calendar management, and data entry. I am skilled in Microsoft Office and Google Workspace, which allows me to ensure seamless communication and optimized workflow. My dedication to delivering efficient remote support with minimal supervision has consistently improved both customer service and executive operations.