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Stephen Russell

@stephenrussell

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Operations Support professional improving workflows through training, compliance, and problem solving.

United States

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What I'm looking for

I’m looking for an operations support or management role where I can streamline workflows, train teams, and ensure compliance—using strong communication, process improvement, and resource management to deliver consistent results.

I’m an operations support professional known for steady execution, clear communication, and improving day-to-day workflows. Across logistics, healthcare, and retail, I’ve built reliable processes that help teams perform with confidence while staying aligned to standards.

In my current role at MJB Logistics, I ensure reliable daily operations through timely deliveries and high client satisfaction. I also help strengthen operations by training new drivers on policies and procedures, and by resolving delivery issues through fast, effective communication with dispatch and customers.

Earlier, I supported client well-being and operational efficiency as a Professional Caregiver and Caregiver/Coordinator at HomeInstead and HeavenAtHome (HomeHealth). I coordinated transportation and scheduling, maintained trust through professional complaint handling, and improved care quality by developing personalized plans while maintaining compliance through accurate records.

With a background that includes licensed client advising at Willis Towers Watson and operational leadership as a FoodService Director, I bring a practical, compliance-minded approach to continuous improvement. I’m motivated to leverage my planning, resource management, and problem-solving strengths to drive operational excellence in an operations support or management role.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

MJB Logistics

Jun 2022 - Present (3 years 11 months)

Ensured reliable daily operations by delivering goods on time and maintaining strong client satisfaction. Improved team efficiency by training new drivers and resolved delivery issues through clear communication with dispatch and customers to reduce delays.

Delivery Operations Dispatch Coordination Customer Service Time Management

Professional Caregiver

Home Instead

Mar 2020 - Jun 2022 (2 years 3 months)

Provided personal care and companionship to ensure client well-being and consistent service quality. Coordinated client transportation and reliable scheduling, and handled service complaints professionally to maintain client trust.

Personal Care Transportation Coordination Scheduling Customer Service Complaint Handling Problem Solving Communication

Caregiver/Coordinator

Heaven At Home (HomeHealth)

Feb 2019 - Mar 2020 (1 year 1 month)

Improved quality of care by developing personalized care plans aligned with individual needs and organizational standards. Trained new caregivers on operational best practices and maintained compliance through accurate client care and service records.

Caregiver Training & Compliance Standards Operational Best Practices Communication Team Coordination Quality Assurance

Merchandising Associate

Neighborhood Walmart

Oct 2018 - Feb 2019 (4 months)

Supported efficient operations by suggesting ideas to improve team performance and merchandising outcomes. Prioritized and organized tasks to address service goals and customer needs, collaborating with the team to complete seasonal initiatives.

Retail Merchandising Prioritization Team Collaboration Customer Service Seasonal Operations Project Support

Food Production Associate

Albertson’s/Tom Thumb

Jan 2018 - Oct 2018 (9 months)

Maintained high product quality by supporting order fulfillment in the bakery and deli while ensuring customer satisfaction. Improved inventory management by monitoring and replenishing stock, and supported operational standards through audits of production and storage areas to maintain safety.

order fulfillment Bakery & Deli Operations Inventory Management Safety Audits Quality Control Compliance With Standards

Caregiver

Senior Helpers

Aug 2017 - Jan 2018 (5 months)

Ensured client comfort by performing hygiene tasks and maintaining a dignified care environment. Protected client privacy by respecting confidentiality and supporting family needs through respite care and temporary primary caregiving responsibilities.

Personal Care Confidentiality Respite Care Family Support Communication Teamwork

Licensed Benefit Specialist

Willis Towers Watson

Sep 2013 - Aug 2017 (3 years 11 months)

Guided clients on benefits and retirement plans to ensure clear understanding and compliant support. Maintained regulatory compliance by staying current with industry standards and delivered service by developing tailored benefit solutions aligned to client requirements.

Benefits Counseling Retirement Plan Guidance Regulatory Compliance Service Delivery Industry Standards

Marketing Representative

Premium Retail Services

Aug 2012 - Aug 2013 (1 year)

Conducted market research to support data-driven operational strategies and targeted campaigns. Implemented marketing efforts to increase brand exposure and collaborated with store teams to execute merchandising plans and improve customer experience.

Market Research Marketing Campaigns Sales Support Retail Collaboration Merchandising Execution Customer Engagement