Looking for a job

Avelino Guerra

@avelinoguerra1

I resolve customer and operational challenges through bilingual support, real-time problem-solving, and reliable remote-ready service.

United States

Message

What I'm looking for

I'm seeking remote-friendly customer service and support roles where I can resolve issues, de-escalate concerns, communicate clearly, and build trust with customers and teams.

I've spent more than 10 years resolving customer and operational challenges across delivery, logistics, retail leadership, and in-home support. I communicate clearly under pressure, de-escalate concerns in real time, and build trusted relationships with customers, clients, and teams.

I thrive in fast-paced environments where accuracy and calm judgment matter, whether that's leading a team, managing competing priorities on the fly, or turning a frustrated customer into a satisfied one. I take ownership of problems rather than passing them along, and I hold myself to a high standard whether or not anyone's watching.

I'm remote-ready and regularly use Slack, Zoom, Google Workspace, and Microsoft Office. As a fluent English and Spanish speaker, I'm seeking remote-friendly customer service and support work where I can bring dependable issue resolution and clear communication.

Experience

Work history, roles, and key accomplishments

Current

In-Home Support Specialist

Current

Zelano Healthcare LLC

Sep 2024 - Present (2 years)

Provides in-home personal care and daily living support, including bathing, dressing, mobility assistance, and medication reminders, under individualized care plans. Monitors and reports condition changes to care coordinators clearly and confidentially.

Patient Care Personal Care Mobility Assistance Medication Reminders Documentation Confidential Reporting

Current

Independent Delivery Contractor

Current

UPS

Mar 2021 - Present (5 years 6 months)

Resolves customer delivery issues professionally and de-escalates concerns in real time to protect customer satisfaction ratings. Handles independent problem-solving on the road, including rerouting and troubleshooting failed deliveries.

Customer Service Problem Solving Route Planning Delivery Operations De escalation

Supply Chain Operations Driver

H-E-B

Jun 2025 - Jun 2026 (1 year)

Resolved delivery and access issues in real time across 10+ stops per overnight shift, maintaining a ~96% on-time delivery rate with zero safety incidents. Managed route planning, cargo handling, and delivery documentation, and verified inbound shipments against invoices.

Route Planning Cargo Handling Delivery Documentation DOT Compliance RF Scanner Operation FIFO Rotation Inventory Management

Coordinator/Administrative Support

F.C. Ziegler

Jan 2017 - Apr 2021 (4 years 3 months)

Managed a statewide Texas delivery route serving a large, growing base of church and religious institution clients, maintaining consistent communication and on-time, precise service on a rotating weekly/monthly schedule.

Route Management Client Communication Time Management Logistics

Operations Manager

Dollar Tree

Jun 2014 - Feb 2017 (2 years 8 months)

Served as Front-End Manager overseeing registers and cashiers, directly resolving customer concerns and ensuring a positive checkout experience for a high-volume retail store. Scheduled and led a team of 20+ associates and managed DC shipments and online order fulfillment.

Team Leadership Scheduling Customer Service Retail Operations Inventory Management Order Fulfilment