Lakeria Marvel
@lakeriamarvel
Organized, tech-savvy project and operations professional focused on efficient service and team leadership.
What I'm looking for
I am an organized and resourceful operations and customer-service professional with broad experience in retail management, caregiving, and remote technical support. I combine strong communication and time-management skills with practical technology use to deliver efficient, customer-focused results.
As a department manager, I drove sales through merchandising, staff coaching, and inventory control while maintaining merchandising standards and loss prevention. In care roles I provided hands-on patient support, assisted with medical procedures under nurse supervision, and documented care in electronic health records.
I have experience in delivery, cashiering, switchboard operation, and remote customer service, demonstrating adaptability across fast-paced environments and a consistent track record of meeting performance goals. I am comfortable with multi-line phone systems, point-of-sale transactions, and basic technical troubleshooting.
I value teamwork, reliability, and continuous improvement, and I bring a strong work ethic and eagerness to apply my combined skills to help organizations improve service quality, operational efficiency, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Manager, Shoe Department
Shoe Dept
Dec 2024 - Present (1 year 3 months)
Oversee daily shoe department operations, manage inventory and staff, and drove sales growth through merchandising and upselling to meet company targets.
Certified Nursing Assistant
Medgar Evers Home Health Agency
Oct 2017 - Present (8 years 5 months)
Provided direct patient care including bathing, feeding, mobility assistance and wound care support while documenting patient records to ensure continuity of care.
Executed timely pickup and delivery of restaurant orders, maintained high customer satisfaction through accurate and prompt service across assigned routes.
Processed transactions, maintained checkout area and merchandising, and resolved customer issues to support store operations and uphold service standards.
Delivery Driver
Spark Driver
Feb 2021 - Aug 2023 (2 years 6 months)
Picked up and shopped for grocery orders and completed doorstep deliveries while ensuring order accuracy and timely service.
Provided technical and account support remotely, resolved complex device and service issues, and completed projects within deadlines to support customer satisfaction.
Switchboard Operator
Alcorn State University
Aug 2017 - Aug 2021 (4 years)
Managed multi-line phone system, routed calls, assisted students with enrollment inquiries, and supported administrative communications across departments.
Receptionist
Starling Rest
Apr 2013 - Oct 2018 (5 years 6 months)
Greeted visitors, managed front-desk transactions and phone communications, and maintained records to ensure a positive guest experience.
Receptionist
Marcia Cottages
Sep 2013 - Feb 2015 (1 year 5 months)
Handled bookings, transferred calls, assisted guests and managed social media communications to support property operations.
Education
Degrees, certifications, and relevant coursework
Natchez High School
High School Diploma, General Secondary Education
2007 - 2011
Completed high school diploma with coursework and activities consistent with secondary education preparation for employment.
Availability
Location
Authorized to work in
Job categories
Skills
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