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Open to opportunities

Lakeria Marvel

@lakeriamarvel

Organized, tech-savvy project and operations professional focused on efficient service and team leadership.

United States
Message

What I'm looking for

I seek roles where I can lead teams or deliver hands-on care in a supportive, service-focused environment, with opportunities to improve processes and grow professionally.

I am an organized and resourceful operations and customer-service professional with broad experience in retail management, caregiving, and remote technical support. I combine strong communication and time-management skills with practical technology use to deliver efficient, customer-focused results.

As a department manager, I drove sales through merchandising, staff coaching, and inventory control while maintaining merchandising standards and loss prevention. In care roles I provided hands-on patient support, assisted with medical procedures under nurse supervision, and documented care in electronic health records.

I have experience in delivery, cashiering, switchboard operation, and remote customer service, demonstrating adaptability across fast-paced environments and a consistent track record of meeting performance goals. I am comfortable with multi-line phone systems, point-of-sale transactions, and basic technical troubleshooting.

I value teamwork, reliability, and continuous improvement, and I bring a strong work ethic and eagerness to apply my combined skills to help organizations improve service quality, operational efficiency, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

MA
Current

Certified Nursing Assistant

Medgar Evers Home Health Agency

Oct 2017 - Present (8 years 5 months)

Provided direct patient care including bathing, feeding, mobility assistance and wound care support while documenting patient records to ensure continuity of care.

MC

Receptionist

Marcia Cottages

Sep 2013 - Feb 2015 (1 year 5 months)

Handled bookings, transferred calls, assisted guests and managed social media communications to support property operations.

Education

Degrees, certifications, and relevant coursework

NS

Natchez High School

High School Diploma, General Secondary Education

2007 - 2011

Completed high school diploma with coursework and activities consistent with secondary education preparation for employment.

Tech stack

Software and tools used professionally

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