Open to opportunities

Grant Kenny

@grantkenny

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Highly skilled customer success and marketing leader.

United States

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What I'm looking for

I am looking for a role where I can leverage my customer success expertise to drive business growth while fostering a collaborative and innovative company culture.

I am a dynamic and adaptable professional with a proven track record in leading high-performing teams to drive customer success and foster excellent customer relationships. My expertise lies in seamlessly integrating customer success operations with strategic business goals, ensuring enhanced customer satisfaction through retention and expansion.

Throughout my career, I have demonstrated strong performance in high-pressure environments, consistently achieving and exceeding retention goals. I take pride in my ability to harness market insights and analytical tools to craft strategies that significantly enhance customer relations and drive business growth. My commitment to customer advocacy ensures that feedback is integral to business strategy and product development.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Foundry

Jan 2021 - Jan 2023 (2 years)

Led customer engagement and retention for a portfolio of 20 accounts, achieving high retention rates and driving year-over-year growth. Implemented strategic initiatives and optimized customer operations, enhancing overall customer satisfaction and engagement.

Customer Engagement Account Management Salesforce ABM Data Analysis Project Management CRM Systems Customer Retention Strategic Planning Team Leadership

Client Success Manager

Whereoware

Jan 2018 - Jan 2020 (1 year 11 months)

Maintained high customer retention rates by resolving post-launch issues and addressing customer needs. Managed a diverse portfolio of over 40 accounts, driving significant revenue growth and ensuring on-time project delivery.

Customer Relationship Management Project Management Digital Marketing Account Management Budget Management Customer Satisfaction Team Collaboration SaaS

Marketing and Account Director

Team Velocity Marketing/Level5 Advertising

Jan 2016 - May 2017 (1 year 4 months)

Oversaw marketing deliverables and customer engagement strategies in the automotive and RV industries. Managed a $2.5M book of business, enhancing customer relationships and driving impactful marketing campaigns.

Marketing Strategy Customer Engagement Account Management Performance Tracking Team Leadership Marketing Campaigns Digital Marketing Marketing Strategies Cross Channel Marketing

Education

Degrees, certifications, and relevant coursework

ELVTR

Course Certificate, Game Design

2024 - 2024

Completed a course in Game Design using Unreal Engine 5, focusing on the fundamentals of game development and design principles.

Scrum Alliance

Certification, Project Management

2022 - 2022

Achieved certification as a Certified Scrum Master, demonstrating proficiency in Scrum methodologies and agile project management.

University of Mary Washington

Bachelor of Science, Business Administration

Completed a Bachelor of Science in Business Administration with a concentration in Marketing, focusing on the principles of marketing, business strategy, and customer engagement.