Open to opportunities

Tyler Deimling

@tylerdeimling

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Customer Success Manager with a strong background in engagement strategies.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

As a dedicated Customer Success Manager, I have a proven track record of driving customer engagement and retention across various tech platforms. With an MBA and extensive experience in program management, I consistently achieve over 110% net retention while optimizing customer success strategies. My promotion to Director in January 2024 reflects my commitment to scaling a Customer Success Program that effectively supports our mid-market customers.

My expertise lies in cross-functional collaboration, where I partner with internal stakeholders across Customer Experience, Sales, Operations, Product, and Engineering to implement innovative solutions. I have successfully developed and executed a cross-training strategy for team members, resulting in a 50% reduction in response time for customer inquiries and a 20% improvement in customer satisfaction scores. I excel in enhancing customer experiences and driving growth through effective management of diverse customer portfolios.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Success

Current

LeanData

Jul 2018 - Present (6 years 11 months)

Promoted to Director in January 2024, I lead the Customer Success team, driving engagement and retention strategies across tech platforms. I developed a cross-training strategy that reduced response times by 50% and improved customer satisfaction scores by 20%.

Customer Engagement Retention Strategy Cross Functional Collaboration Program Management Customer Experience Team Leadership SaaS Analytical Skills Communication Operations Management

Customer Success Team Lead

LeanData

Jul 2018 - Jul 2018 (0 months)

Managed and mentored the Customer Success team, implementing a 1:Many customer management program that combined human engagement with automated touchpoints. Achieved net retention above 110% through effective customer management.

Team Management Customer Management SaaS Performance Management Coaching Communication CRM Tools Analytical Skills Customer Lifecycle Interpersonal Skills

Customer Success Manager

Aviso

Sep 2017 - Jul 2018 (10 months)

Responsible for post-sales onboarding and ongoing customer engagement for West Geo. Created onboarding materials and provided feedback to internal teams to enhance customer success.

Customer Engagement Customer Feedback Project Management Communication SaaS Customer Success Analytical Skills

Technical Customer Success Manager

Jul 2015 - Jul 2017 (2 years)

Provided pre and post-sales consulting for LinkedIn’s Talent Platform, driving upsell and adoption. Worked with major clients to optimize hiring strategies and contributed to the development of a new report database.

Post Sales Project Management Report Database Creation Customer Engagement Communication SaaS Analytical Skills Team Collaboration

Enterprise Services Lead

Jul 2012 - Jul 2015 (3 years)

Led a global team supporting LinkedIn Talent products, providing solutions to clients and handling escalations. Improved inter-team collaboration and project efficiency through strategic sessions.