Rob Grainger

I am a dedicated Customer Success Leader with a proven track record in driving growth and enhancing customer engagement. My career has been centered around customer-focused strategies, where I thrive in dynamic environments that demand continuous improvement. I believe in the values of empathy, integrity, and accountability, which are essential for fostering strong relationships and successful leadership.

Throughout my career, I have successfully strategized and executed communication programs for major brands, including Krispy Kreme and Scholastic Books. At Clutch, I rebuilt the customer success organization, significantly reducing churn and achieving impressive year-over-year growth. My entrepreneurial spirit led me to found a MarTech SaaS business, where I achieved $4M in annual recurring revenue within five years, culminating in a successful exit.

I am passionate about cross-functional collaboration and have consistently supported sales teams with valuable insights and resources. My experience managing enterprise accounts for high-profile clients like Microsoft and Sony has honed my skills in upselling and customer advocacy, driving substantial revenue growth.