Lisa Starbuck
@lisastarbuck
Experienced Customer Success Manager driving client success and retention.
United StatesWhat I'm looking for
I am a dedicated Customer Success Manager with a proven track record in driving client success and retention. Currently, I manage a global team at Wrike, overseeing a $19M ARR portfolio. My role involves collaborating with cross-functional departments to ensure our clients achieve their business objectives and maximize their return on investment. I take pride in advocating for our customers, ensuring their voices are heard in product development, and fostering a culture of success within my team.
Previously, I excelled as an Enterprise Customer Success Manager at OneCause, where I consistently exceeded retention goals and facilitated strategic onboarding processes. My experience spans across various industries, allowing me to develop a keen understanding of client needs and the importance of strong interdepartmental collaboration. I am passionate about creating lasting relationships with clients and helping them navigate their journey with our products.
Experience
Work history, roles, and key accomplishments
Manager, Customer Success
Wrike
May 2021 - Present (4 years 2 months)
Responsible for the success and renewal of $19M ARR, managing a global team across AMS, EMEA, and CR regions. Collaborated with cross-functional departments including product, marketing, operations, and enablement to drive customer success initiatives.
Enterprise Customer Success Manager
OneCause
Apr 2019 - May 2021 (2 years 1 month)
Consistently exceeded retention goals, serving as a liaison between clients and internal teams such as Engineering, Consulting, and Accounting. Facilitated post-sale client onboarding and product familiarization, collaborating cross-functionally to ensure consistent customer messaging.
Online Marketing Manager
Bold
Nov 2015 - May 2016 (6 months)
Managed over 1000 media partner accounts and handled various affiliate marketing programs including CJ, AWin, and Impact Radius. Monitored program progress, sought expansion opportunities, and compiled monthly reports for the Head of User Acquisition.
Account Executive
Skimlinks
Sep 2013 - Nov 2015 (2 years 2 months)
Managed US, CA, and AU Advertiser Affiliate Programs and helped lead Marketplace Initiatives between Advertisers and Publishers. Compiled monthly reports, handled social media, and worked with the Operations team to optimize programs.
Senior Customer Success Manager
Wrike
Managed the success and renewal of $3M ARR clients, partnering with C-Suite and stakeholders to identify business objectives and KPIs for ROI calculation. Drove Wrike adoption through Business Reviews, Health Checks, Product Trainings, and Change Management sessions.
Education
Degrees, certifications, and relevant coursework
University of San Francisco
B.A. Advertising, Advertising
Grade: 3.8, Magna Cum Laude
Studied Advertising with a minor in Graphic Design and Performing Arts. Achieved a GPA of 3.8 and graduated Magna Cum Laude.
Bethel School of Ministry
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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