Looking for a job

Stella Nwabuike

@stellanwabuike

I resolve complex bilingual airline and customer-service issues while improving delivery, retention, and customer experience.

Malaysia

Message

What I'm looking for

I'm looking for a customer-facing role where I can use French and English support, CRM, logistics, and problem-solving skills to improve service delivery, resolve complex cases, and build lasting customer relationships.

I deliver bilingual French and English customer support in the airline industry, resolving reservations, ticket changes, refunds, baggage issues, complaints, and irregular operations across calls, email, chat, CRM, and GDS platforms.

Previously at Ella's Kitchen, I improved dispatch processes to reduce delivery downtime by 40% and increased customer retention by 50%. I also bring customer service, logistics, administration, CRM, Excel, and remote-work experience, backed by a BA in French.

Experience

Work history, roles, and key accomplishments

Current

French-Speaking Customer Advisor

Current

Airline Industry

Jan 2025 - Present (1 year 9 months)

Delivered high-quality bilingual customer support across multiple channels, achieving CSAT and quality assurance targets. Managed high-volume inquiries and resolved complex cases in compliance with airline regulations.

Customer Support Bilingual French English CRM GDS Zendesk Notion Excel GDPR Complaint Resolution IROPS

Customer Service Representative

Ella's Kitchen

Dec 2022 - Dec 2024 (2 years)

Reduced delivery downtime by 40% and increased customer retention by 50% through improved dispatch and complaint resolution. Onboarded 10 new clients who became returning clients.

Customer Service Complaint Resolution Customer Relationship Management Dispatch Sales Excel

Customer Service Assistant

Nayomi and Josh Fashion Limited

Oct 2020 - Dec 2020 (2 months)

Aided manager with operations, increasing revenue by 20%. Led and trained a 10-person team, improving customer retention and reducing billing complaints by 50%.

Customer Service Team Leadership Operations Logistics Billing Customer Retention

French and English Teacher

Victory City College

Jul 2018 - Jun 2019 (11 months)

Coordinated the first-ever French day ceremony, increasing participation by 30%. Coached 15 struggling students to achieve B grades and improved academic performance by 20%.

Teaching French English Coaching Event Coordination Student Mentoring

Administrative Assistant

Radiation Limited

Jun 2008 - Sep 2013 (5 years 3 months)

Increased warehouse management efficiency by 50% by developing a tracker for waybills. Managed distribution, account management, and improved database systems.

Administrative Support Warehouse Management Excel Database Management Logistics Account Management