Komlavi Justin Viglo

Developed and implemented lesson plans that adhered to curriculum standards, teaching grammar, pronunciation, vocabulary, and culture to students. Taught writing and French composition, and performed translation tasks.

Delivered high levels of service and professionalism by upholding the company’s Quality Program and ensuring teams met established quality standards through regular audits, coaching, and calibrations. Evaluated a required number of cases, calls, emails, chats, and tasks weekly while being available for support.

Investigated the circumstances of claims to verify their validity and negotiated settlements. Explained technical concepts in an easy-to-understand manner and contacted airlines to meet their policy standards.

Greeted customers in an efficient and professional manner, assisting them with trip duration, itinerary planning, ticket issuance, seat assignment, and baggage check. Provided information on fares, schedules, and routes, and processed points earned for flights.

Completed the Google IT Support Professional Certificate program. Gained expertise in technical support fundamentals, computer networking, operating systems, system administration, and IT security.

Studied African Literature, focusing on various literary forms and historical contexts. Developed skills in critical analysis and cultural understanding through diverse literary works.

Completed secondary education with a specialization in Philosophy and Letters. Acquired foundational knowledge in humanities, critical thinking, and analytical skills.