Open to opportunities

Kar Mun Lew

@karmunlew

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Detail-oriented operations analyst with a strong background in customer service.

Malaysia

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and challenges my analytical skills.

I am a detail-oriented and proactive professional with a Bachelor of Arts in English Language and a Diploma in Business. With over three years of experience in operations analysis, customer service, and teaching, I have honed my ability to manage complex tasks while ensuring compliance with organizational standards. My fluency in English, Malay, and Cantonese, along with intermediate proficiency in Chinese, allows me to communicate effectively in diverse environments.

In my most recent role as an Operations Analyst at Marsh & McLennan Companies, I achieved a 95% SLA and 98% accuracy in task delivery. I conducted thorough investigations into queries and errors, developing actionable plans for improvement. My experience in training new colleagues and managing various insurance-related tasks has equipped me with strong project coordination skills. I thrive in remote work settings, maintaining high productivity and communication standards.

Experience

Work history, roles, and key accomplishments

Operations Analyst

Marsh & McLennan Companies

Aug 2021 - May 2024 (2 years 9 months)

As an Operations Analyst, I ensured timely delivery of tasks, achieving high SLA and accuracy rates. I conducted investigations on queries, supported senior management, and managed insurance-related tasks while training new colleagues in a remote setting.

Operations Management Data Analysis Customer Service Project Coordination Training Communication Time Management

Temporary Teacher

SMK Malim Nawar

Apr 2021 - Jul 2021 (3 months)

Taught English Language and other subjects during the lockdown, organized online lessons, maintained attendance records, and collaborated with colleagues to enhance teaching techniques.

Teaching Online Education Collaboration

Seafreight Export Customer Service Trainee

Transcargo Worldwide (M) Sdn. Bhd.

Jan 2021 - Mar 2021 (2 months)

Handled daily operations for seafreight export shipments, including bookings and customs clearance. Communicated with various stakeholders and prepared shipment status reports.

Customer Service Operations Customs Communication Reporting

Intern

Kesh, Dave & Partners

May 2019 - Apr 2019 (-1 years 11 months)

Translated documents and ensured the accuracy of paperwork for the firm and clients. Organized work efficiently to complete assignments.

Translation Document Management Communication

Education

Degrees, certifications, and relevant coursework

Universiti Tunku Abdul Rahman

Bachelor of Arts (Hons), English Language

2017 - 2020

Grade: CGPA: 2.9442

Activities and societies: Exhibitor and Committee for Sociolinguistics, Assistant Secretary for Community Service, Head of Quartermaster in Three Kingdom Game by Board Game.

Completed a Bachelor of Arts (Hons) in English Language with a focus on journalism and sociolinguistics. Actively participated in community service and various exhibitions, achieving a CGPA of 2.9442 and making the Dean's List in October 2018.

Inti International University

Diploma in Business, Business

2014 - 2016

Grade: CGPA: 3.50 with distinction

Activities and societies: Secretary of Pool Tournament Competition.

Earned a Diploma in Business with a focus on business principles and practices. Achieved a CGPA of 3.50 with distinction and made the Dean's List in August 2014 and August 2015.