Open to opportunities

ANGEL TONG

@angeltong

Message

I manage customer service, online orders, and business operations for retail businesses.

Malaysia

Message

What I'm looking for

I'm looking for a customer service, sales administration, or business administration role where I can manage customer relationships, orders, documentation, and daily operations while continuing to grow in a collaborative team.

I've managed an online retail business since 2019, handling customer enquiries, after-sales support, order processing, payment confirmation, inventory updates, scheduling, and documentation.

I build long-term customer relationships through consistent follow-up and resolve complaints with practical solutions across WhatsApp, Facebook, Instagram, and TikTok. I also create promotional content and maintain social media channels to support business growth and visibility.

During my internship at Universiti Malaya's International Relations Office, I prepared promotional materials, formal correspondence, and operational documentation while helping organise international meetings and webinars. I'm trilingual in Mandarin, English, and Malay, and bring first-class academic achievement in International Affairs Management.

Experience

Work history, roles, and key accomplishments

Customer Service & Business Administrator

Self-Employed

Jan 2019 - Jan 2026 (7 years)

Managed customer enquiries and after-sales support across multiple channels, processed orders end-to-end, and coordinated daily business operations including scheduling and inventory.

Intern

Universiti Malaya

Sep 2021 - Jan 2022 (4 months)

Prepared promotional materials and documentation, drafted formal correspondence, and participated in organising international meetings and webinars.

Documentation Correspondence Event Coordination

Education

Degrees, certifications, and relevant coursework

Universiti Utara Malaysia

Bachelor of International Affairs Management with Honours, International Affairs Management

2018 - 2022

Grade: CGPA: 3.84 (First Class Honours)

Activities and societies: Recipient, Deputy Vice Chancellor (Academic and International) Award

Bachelor of International Affairs Management with Honours, majoring in International Law and Diplomacy. Achieved First Class Honours with a CGPA of 3.84.