catherine huang

Handled phone calls, emails, and messages in a timely manner, fostering relationships with local vendors and partners. Planned detailed itineraries for tour guides, including reservations for hotels, restaurants, and cruises, and addressed any complaints or concerns from Chinese tourists. Provided quotations, performed data entry into the “Tour Plan” system, and prepared tipping reports and statem

Managed guest services by answering calls, emails, and arranging private transfers, restaurant reservations, and winter activities. Handled last-minute booking requests and built relationships with local vendors to support guests. Performed front desk and bell desk tasks during peak periods, enhancing visitor experience through personalized service.

Managed live chat and interacted with the audience to achieve monthly income targets. Prepared posters and advertisements for upcoming activities. Worked as a part-time live broadcaster.

Dealt with walk-in customers and overseas suppliers, performing data input for quotation calculations. Issued quotations, invoices, delivery orders, and purchase orders, and keyed data into the Supplier’s CRM system. Prepared quotation summary and CRM reports, managed Material Safety Data Sheets, and handled administrative duties including filing and photocopying.

Issued financial documents including debit notes, invoices, and official receipts, and managed daily sales counting. Calculated costing and bank charges for TT transactions, and keyed in various vouchers to the autocount system. Prepared daily sales reports, weekly commission reports, and stock transfer note summary reports.

Adjusted monthly attendance for salary processing and prepared payment vouchers for various expenses, including boss rental and installments. Managed deposit slips, calculated salesman commissions, and issued cash sales. Prepared receiving vouchers, credit notes, and LC letters, while also performing administrative duties and maintaining financial records in MS Excel.

Completed a Higher Diploma in Business Management, gaining advanced knowledge in various business functions. This program enhanced my understanding of strategic business operations and management principles.

Obtained an Advanced Diploma in Business Management, focusing on complex business scenarios and decision-making. This course provided in-depth insights into advanced business strategies and practices.

Earned a Diploma in Business Management, covering fundamental business concepts and practices. This program laid the groundwork for understanding core business operations and administrative tasks.

Completed a Certificate in Business Management, providing an introduction to essential business principles. This certificate program equipped me with foundational knowledge in business administration.

Graduated with GCE O'Level qualifications, demonstrating proficiency in various subjects. This achievement provided a strong academic foundation for further education.