I've supported customers at StoreHub and Grab across email, voice, live chat, and ticketing channels, resolving service, transaction, delivery, refund, and financial-product issues. I also coordinate logistics, assign orders, manage rider capacity, and submit partner claims to keep fulfillment moving smoothly.
Across customer support, e-commerce administration, and sales and marketing roles, I've used Zendesk, Intercom, Pheonix, and Gamma to document cases, meet service KPIs, identify process gaps, and improve customer experiences. I'm comfortable handling sensitive information, investigating discrepancies, and communicating clearly with customers, merchants, logistics partners, and internal teams.
