mst musrat alamMA
Open to opportunities

mst musrat alam

@mstmusratalam

Experienced customer service and business administration professional.

Malaysia

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am a dedicated professional with extensive experience in customer service and business administration. Over the past several years, I have honed my skills in building strong customer relationships and providing exceptional service. My tenure at Dreamland Sdn. Bhd. allowed me to develop problem-solving skills that effectively resolved customer inquiries, ensuring a high level of satisfaction.

In my role as a Business Administrator at Biolux Asia Sdn Bhd, I successfully managed daily administrative tasks for a high-profile corporate organization, implementing efficient systems that improved organizational efficiency. My ability to foster positive relationships with clients and vendors has been a key factor in my success. Currently, as a Retail Supervisor at Silverho Trading Sdn Bhd, I am focused on maximizing sales through excellent customer service and staff training, while also streamlining operations for better efficiency.

Experience

Work history, roles, and key accomplishments

SB
Current

Retail Supervisor

Silverho Trading Sdn Bhd

Apr 2023 - Apr 2024 (11 months)

Developed customer service policies, maximized sales through friendly service, and implemented promotional campaigns. Analyzed customer feedback and monitored stock levels to improve operations.

BB

Business Administrator

Biolux Asia Sdn Bhd

Sep 2021 - Mar 2023 (1 year 6 months)

Managed day-to-day administrative tasks, implemented an effective filing system, and developed positive relationships with clients and vendors. Assisted in recruitment and training of new staff.

Education

Degrees, certifications, and relevant coursework

Manipal University Jaipur logoMJ

Manipal University Jaipur

Bachelor of Business Administration, Business Administration

2024 -

HS

Higher Secondary School

Higher Secondary School Certificate

2009 - 2011

Grade: GPA 4.90 out of 5

Completed the Higher Secondary School Certificate, equivalent to a diploma, with a GPA of 4.90 out of 5.

Tech stack

Software and tools used professionally

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mst musrat alam - Retail Supervisor - Silverho Trading Sdn Bhd | Himalayas