mst musrat alam
@mstmusratalam
Experienced customer service and business administration professional.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and business administration. Over the past several years, I have honed my skills in building strong customer relationships and providing exceptional service. My tenure at Dreamland Sdn. Bhd. allowed me to develop problem-solving skills that effectively resolved customer inquiries, ensuring a high level of satisfaction.
In my role as a Business Administrator at Biolux Asia Sdn Bhd, I successfully managed daily administrative tasks for a high-profile corporate organization, implementing efficient systems that improved organizational efficiency. My ability to foster positive relationships with clients and vendors has been a key factor in my success. Currently, as a Retail Supervisor at Silverho Trading Sdn Bhd, I am focused on maximizing sales through excellent customer service and staff training, while also streamlining operations for better efficiency.
Experience
Work history, roles, and key accomplishments
Retail Supervisor
Silverho Trading Sdn Bhd
Apr 2023 - Apr 2024 (11 months)
Developed customer service policies, maximized sales through friendly service, and implemented promotional campaigns. Analyzed customer feedback and monitored stock levels to improve operations.
Business Administrator
Biolux Asia Sdn Bhd
Sep 2021 - Mar 2023 (1 year 6 months)
Managed day-to-day administrative tasks, implemented an effective filing system, and developed positive relationships with clients and vendors. Assisted in recruitment and training of new staff.
Customer Service Representative
Dreamland Sdn.Bhd
Jul 2015 - Jul 2020 (5 years)
Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. Utilized problem-solving skills to resolve complaints and maintained high customer service standards.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Bachelor of Business Administration, Business Administration
2024 -
Higher Secondary School
Higher Secondary School Certificate
2009 - 2011
Grade: GPA 4.90 out of 5
Completed the Higher Secondary School Certificate, equivalent to a diploma, with a GPA of 4.90 out of 5.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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