Open to opportunities

Hasbuna Yatee

@hasbunayatee

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Detail-oriented admin and customer service professional skilled in online operations.

Malaysia

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What I'm looking for

I am seeking customer-focused roles in e-commerce or administration where I can apply my online operations experience, multilingual communication, and process-optimization skills to improve customer satisfaction and operational accuracy.

I am a detail-oriented administrative and customer service professional with hands-on experience managing online operations through Meta Business Suite and LINE OA, handling 100+ daily inquiries, and maintaining precise order and database control that improved sales conversion by 15–20%.

I bring multilingual capabilities (Thai, Malay, English), strong document verification and frontline support experience from consular and university environments, award-winning participation in hackathons, and expertise in e-commerce tools, design platforms, and office productivity to streamline workflows and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Admin & Customer Service

Happy Sheets

Jan 2025 - Jan 2026 (1 year)

Managed 100+ customer inquiries daily via Meta Business Suite, improving response times and driving a 15-20% increase in daily sales conversion while maintaining 100% accuracy in order and customer database processing.

Meta Business Suite Line OA Customer Service Order Management Data Entry Malay English Document Control

Consulate Intern

Royal Thai Consulate-General Penang

Jan 2024 - Jan 2025 (1 year)

Provided frontline support to international clients, verified documentation and resolved complex inquiries with high accuracy while demonstrating cultural sensitivity in a high-volume environment.

Customer Support Cross Cultural Communication Malay English Problem Solving Data Entry

Dormitory Assistant

Prince of Songkla University

Jan 2021 - Jan 2024 (3 years)

Assisted dormitory head with document management, maintenance coordination, and day-to-day operations to ensure a safe and orderly residential environment.

Document Management Administrative Support Maintenance Communication Time Management

Online Business Owner

Tualek Official

Jan 2016 - Jan 2021 (5 years)

Operated an Instagram-based online store delivering personalized product consultations, managing end-to-end order fulfillment, and maintaining high customer satisfaction and repeat business.

order fulfillment Customer Support Quality Control Canva Capcut

Staff (Tickets & Admissions)

Princess Galvani Vadhana Institute of Cultural Studies

Jan 2023 - Present (3 years 2 months)

Sold admission tickets and supported visitor services at an art and culture center, delivering positive customer experiences and operational support for events and exhibitions.

Ticketing Customer Service Cash Handling Communication event support

Education

Degrees, certifications, and relevant coursework

Prince of Songkla University, Pattani Campus

Bachelor of Political Science, International Relations

2021 - 2024

Activities and societies: Assistant to dormitory staff; involved in student union and extracurricular competitions (hackathons).

Pursued a Bachelor of Political Science in International Relations while assisting dormitory administration and supporting student activities.

Prince of Songkla University, Pattani Campus

Bachelor of Business Administration, Business Administration

2016 - 2021

Grade: First class honors (GPAX: 3.87)

Activities and societies: Online business owner (@tualek_officials); provided customer support and managed order fulfillment.

Completed a Bachelor of Business Administration with first class honors (GPAX: 3.87) while operating an online business and providing customer support and order fulfillment.