Hanim Mohd Azhar

Responsible for arranging exams for US candidates with approved ADA accommodations. Works directly with candidates to schedule exams, order assistive personnel, equipment, software and process applications needed to ensure a level exam experience for candidates on the day of their exam.

Handled customer inquiries across all touch-points (email, hotline, internal escalations) within established service standards. Managed customer inquiries on shipment status, liaising with overseas partners and updating responses in various systems.

Handled end-to-end airline operations for British Airways, including customer care related issues, reservations, travel notifications, re-bookings, and credit card verification. Managed queues and email correspondence for passengers and travel agents.

Handled end-to-end airline operations for Scoot Airlines customers, assisting with queries regarding reservations, travel documents, and rebooking flights. Assisted with airline payments and credit card verification, and responded to customer calls and email inquiries.

Provided excellent customer service, understanding customer needs and offering suggestions. Recorded inquiries, comments, and complaints, and maximized opportunities to up-sell/cross-sell company products and services.

Dealt with and responded promptly to customer inquiries, handling, recording, and resolving customer complaints. Organized workflow for building maintenance and provided feedback on the efficiency of customer service.

Answered calls and inquiries, providing resolutions while maintaining positive service and upholding the bank's reputation. Updated and performed online maintenance on system terminals as an immediate response to customer requests.

Completed secondary education with a focus on technical subjects. Gained foundational knowledge and skills during this period.